GM Service Manual Online
For 1990-2009 cars only
Makes 🢒 Chevrolet 🢒 2000 🢒 Tahoe Limited 🢒 DTC 🢒 DTC C0387 Unable to Perform Shift

Object Number: 562229 Size: MF
Transfer Case Control Components
Transfer Case Control Schematics

Circuit Description

The transfer Case Encoder is a switch that converts a shaft position, representing a mode or range position, into electrical signals for use by the transfer case shift control module. The encoder houses 4 Hall effect sensors that are used for channels P, A, B, and C. These sensors provide a path to ground, when a magnet, (part of the Motor Encoder), passes over them.

The transfer case shift control module supplies an 8 V reference and a ground circuit for the encoder Hall effect sensors to function.

The transfer case shift control module supplies current limited 5 V on all the channels, thus as these channels are pulled to ground, the module can interpret the location of the transfer case shift position.

This DTC detects that the transfer case is unable to successfully complete a shift to a requested mode or range.

Conditions for Setting the DTC
    • The transfer case shift control module will test the motor circuits and determine that there are no motor circuit faults existing.
    • The transfer case shift control module has attempted to shift to a requested mode/range and has failed to reach the desired position.
    • The transfer case shift control module has performed a default shift to 4LO or 4HI.

Action Taken When the DTC Sets
    • The SERVICE indicator (AWD/4WD) lamp will be latched on for the remainder of the current ignition cycle.
    • All shifting will be disabled.
    • The range/mode lights will be disabled
    • The next ignition cycle, the transfer case shift control module will power-up as if the 4HI was the mode present when the ATC was powered down.

Conditions for Clearing the DTC
    • The transfer case shift control module will clear the DTC if the condition for setting the DTC no longer exists.
    • A history DTC will clear after 100 consecutive ignition cycles without a fault present.
    • History DTCs can be cleared using a scan tool.

Test Description

The numbers below refer to the step numbers on the diagnostic table.

  1. Tests whether the transfer case shift control module is sensing any change in all of the encoder channels.

    2.

  2. Helps determine whether the shift is prevented due to a mechanical fault.

    3.

  3. Tests whether the transfer case shift control module is sensing any change in any of the encoder channels.

    4.

  4. Tests if proper reference voltage is being supplied to the encoder from the suspect circuit.

    5.

  5. Helps determine whether a short between 2 or more encoder circuits exist.

    6.

  6. Tests the suspect encoder circuit for the module's ability to sense the circuit going low.

    7.

  7. Helps determine whether the shift is prevented due to a mechanical fault.

    8.

  8. Tests for the electrical energizing of the encoder motor.

    9.

  9. Tests the suspect circuit(s) for an open or a short to power.

    10.

  10. Tests for short between the suspect circuits.

DTC C0387 Unable to Perform Shift

Step

Action

Value(s)

Yes

No

1

Was the Transfer Case Diagnostic System Check performed?

--

Go to Step 2

Go to Diagnostic System Check

2

  1. Install a scan tool.
  2. Start the engine.
  3. Place the transmission into NEUTRAL (or clutch pedal depressed on manual transmission applications).
  4. Set the park brake.
  5. Using the scan tool, command through all the shift modes.
  6. Monitor the states of the Encoder P, A, B, and C.

Do all the Encoder Circuits change between ON and OFF?

--

Go to Step 3

Go to Step 4

3

  1. Turn the ignition OFF.
  2. Remove the encoder motor. Refer to Motor/Encoder Replacement .
  3. Place a wrench on the end of the transfer case sector shaft and inspect for binding.

Does the sector shaft bind?

--

Go to Step 12

Go to Step 14

4

Do any of the Encoder Circuits change states?

--

Go to Step 5

Go to Step 9

5

  1. Identify which Encoder Circuit(s) did not change.
  2. Turn the ignition ON, with the engine OFF.
  3. Disconnect the six wire connector from the transfer case encoder.
  4. Test the voltage in the suspect circuit(s) to a good ground.

Is the voltage reading within the specified values?

4.8-5.2 Volts

Go to Step 6

Go to Step 10

6

Use the scan tool in order to monitor the states of the Encoder Circuit P, A, B, and C. Individually jumper the each of encoder circuit signal wires at the encoder motor harness connector (one circuit at a time) to ground.

Does more than one Encoder Circuit state display ON simultaneously?

--

Go to Step 11

Go to Step 7

7

Do all the Encoder Circuits display ON when their individual circuit is jumpered to ground?

--

Go to Step 8

Go to Step 14

8

  1. Turn the ignition OFF.
  2. Remove the encoder motor. Refer to Motor/Encoder Replacement .
  3. Place a wrench on the end of the transfer case sector shaft and inspect for binding.

Does the sector shaft bind?

--

Go to Step 12

Go to Step 13

9

  1. Place the transmission in PARK.
  2. Start the engine.
  3. Install a scan tool.
  4. Use the scan tool in order to command the Encoder Motor A and B ON.

Is the Encoder Motor turning on (buzzing noise)?

--

Go to Step 14

Go to Step 13

10

Test the suspect circuit(s) for an open or a short to power. Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Was the condition found and corrected?

--

Go to Step 15

Go to Step 14

11

Test for a short between the suspect circuits. Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Was the condition found and corrected?

--

Go to Step 15

Go to Step 14

12

Remove the transfer case and overhaul.

Is the repair complete?

--

Go to Step 15

--

13

Replace the transfer case encoder motor. Refer to Motor/Encoder Replacement .

Is the repair complete?

--

Go to Step 15

--

14

Replace the transfer case shift control module. Refer to Transfer Case Shift Control Module Replacement .

Is the repair complete?

--

Go to Step 15

--

15
  1. Use the scan tool in order to clear the DTCs.
  2. Operate the vehicle within the Conditions for Running the DTC as specified in the supporting text.

Does the DTC reset?

--

Go to Step 2

System OK