Step | Action | Yes | No |
|---|---|---|---|
1 | Verify the customer's complaint. Does the cassette player destroy tapes? | Go to Step 5 | Go to Step 2 |
2 | Using a good-quality tape, determine whether the cassette player performs poorly or is inoperative. Does the cassette player perform poorly? | Go to Step 5 | Go to Step 3 |
3 | Check the cassette player for obstructions behind the tape door. Is an obstruction found? | Go to Step 4 | Go to Step 8 |
4 | Inspect to see if the obstruction can be removed using gentle force. Is the obstruction removed? | Go to Step 5 | Go to Step 6 |
5 | Clean the cassette player head, the capstan, and the drive system. Does the tape play properly? | Go to Step 7 | Go to Step 6 |
6 | Replace the audio system. Is the repair complete? | System OK | -- |
7 | Check the cassette player for normal operation. Is the repair complete? | System OK | -- |
8 | Advise the owner of a defective or worn tape. Is the repair complete? | System OK | -- |
