GM Service Manual Online
For 1990-2009 cars only

Step

Action

Yes

No

1

Verify the customer complaint.

Does the cassette player destroy tapes?

Go to Step 5

Go to Step 2

2

Using a good-quality tape, determine whether the cassette player performs poorly or is inoperative.

Does the cassette player perform poorly?

Go to Step 5

Go to Step 3

3

Check the cassette player for obstructions behind the tape door.

Is an obstruction found?

Go to Step 4

Go to Step 8

4

Check to see if the obstruction can be removed using gentle force.

Is the obstruction removed?

Go to Step 5

Go to Step 6

5

Clean the cassette player head, the capstan, and the drive system.

Does the tape play properly?

Go to Step 7

Go to Step 6

6

Replace the cassette radio. Refer to Radio Replacement .

Is the repair complete?

System OK

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7

Check the cassette player for normal operation.

Is the repair complete?

System OK

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8

Advise the owner of a defective or worn tape.

Is the repair complete?

System OK

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