Information on Upgrading Certain OnStar Analog/Digital-Ready Systems to OnStar Generation 6 Digital-Capable System

This bulletin is being revised to add upgrade kit installation information for the 2001 Chevrolet Impala and Monte Carlo. Please discard Corporate Bulletin Number 05-08-46-006O (Section 08 - Body and Accessories).

This bulletin is being issued to provide dealer personnel with information and procedures to follow should an owner wish to upgrade their OnStar® Analog/Digital-Ready system to an OnStar® Generation 6 Digital-Capable system.

To upgrade their vehicle to an OnStar® Generation 6 Digital-Capable system, all that a customer must do is:

Note: Dealers should NOT remit OnStar® ADT-related taxes to their taxing authority as OnStar® is responsible for tax remittance.

Please Be Sure To Read these Important Points:

1. To order a kit, you will need to access the OnStar® Online Enrollment webpage, located under the sales or service workbench of GM GlobalConnect (infoNET for Canadian upgrade orders).

These kits cannot be ordered from GMSPO.

2. Click on the Analog-to-Digital Program link to start the ordering process.
3. To order a kit, you will need the following information:

•

VIN

•	OnStar® account holder's first name

•	OnStar® account holder's last name

•	OnStar® account holder's e-mail address (optional)

•	OnStar® account holder's phone number

•	OnStar® account holder's street address

•	OnStar® account holder's ZIP code (or postal code for Canadian upgrades)

•	6-digit Dealer BAC code and the 5-digit Divisional Dealer Code (do not use a Parts Department Dealer Code).

•	Service department contact's name, phone number and a dealership e-mail address

•	Repair Order (R.O.) Number

•	Mileage on vehicle

•	Which OnStar® subscription plan do they want (Safe & Sound or Directions & Connections)?

4. After submitting the order, the "Terms and Conditions of Your OnStar® Service" page will display. This is your confirmation that the upgrade kit order has been created. U.S. Dealers will also receive an e-mail from Autocraft within several hours of ordering an upgrade kit (Canadian Dealers will receive an e-mail from MASS Electronics).
5. Print the "Terms and Conditions of Your OnStar® Service" page, and have the customer sign a copy.
6. A copy of this form should be stapled to the customer’s copy of the Repair Order and one copy should be retained in the customer service folder.
7. If the kit you ordered is available, you will receive the upgrade kit within 4 business days of entering your order through the OnStar® Online Enrollment webpage.
8. To check on kit availability or the status of your order, U.S. Dealers can log onto the distributor's website at www.autocraft.com. Canadian dealers can call MASS Electronics at 877-410-6277.

Upgrade Kit Installation

1. Skip to the next step if the vehicle to be upgraded is not listed below:

•	2003 Buick Rendezvous

•	2003 Cadillac Escalade, Escalade ESV, Escalade EXT

•	2003 Chevrolet Avalanche, Silverado, Suburban, Tahoe, Venture

•	2003 GMC Sierra, Yukon, Yukon XL

•	2003 HUMMER H2

•	2003 Oldsmobile Silhouette

•	2003 Pontiac Aztek, Montana

Unscrew the existing analog OnStar® antenna mast from the antenna base and discard. Screw the provided Digital-Capable OnStar® antenna mast onto the antenna base.

2. Skip to the next step if the vehicle to be upgraded is not listed below:

•	2000-2004 Buick LeSabre

•	2004 Buick Regal

•	2004-2005 Buick Century

•	2002-2004 Cadillac DeVille, Seville

•	2003-2004 Cadillac CTS

•	2004 Cadillac SRX built prior to VIN breakpoint 40171353

•	2002-2003 Chevrolet TrailBlazer, TrailBlazer EXT

•	2003-2004 Chevrolet Express

•	2002-2004 Chevrolet Impala, Monte Carlo

•	2003-2005 Chevrolet Cavalier

•	2002-2003 GMC Envoy, Envoy XL

•	2003-2004 GMC Savana

•	2001-2003 Oldsmobile Aurora

•	2002-2003 Oldsmobile Bravada

•	2000-2004 Pontiac Bonneville

•	2003-2005 Pontiac Sunfire

•	2003-2004 Saturn L-Series

•	2003 Saturn ION

•	2002-2004 Saturn VUE

Replace the existing OnStar® analog on-glass antenna mast, inner coupler and outer coupler with the provided new Digital-Capable antenna components. Refer to the antenna component replacement instructions included in the kit or those found in the Cellular Communication section of SI. You must follow these instructions carefully in order to ensure proper adhesion of the new antenna.

3. Skip to the next step if the vehicle to be upgraded is not a 2005 Cadillac STS. The 2005 Cadillac STS kit may include a new inside rearview (ISRV) mirror assembly and a new ISRV mirror wiring cover. If the kit you receive includes these parts, please remove the existing ISRV mirror and wire cover from the vehicle and install the ones provided in the kit per the instructions in SI.
4. Skip this step if the vehicle to be upgraded is not listed below.

•	2003-2004 Saturn L-Series

•	2003 Saturn ION

•	2002-2003 Saturn VUE

4.1.	Locate and remove the Right Audio output signal terminal 7 from Connector C2 at the Vehicle Communication Interface Module (VCIM).

4.2.	Remove the terminal end and strip the wire.

4.3.	Locate the Left Audio output signal wire from terminal 1 in Connector C2.

4.4.	Splice the Right Audio output signal wire from terminal 7 with the Left Audio output signal wire from terminal 1.

4.5.	See Wiring Repairs in SI for approved splicing methods.

4.6.	See wiring diagram at end of this bulletin, for details.

5. Replace the OnStar® Vehicle Communication Interface Module (VCIM) in the vehicle with the provided Digitally-Capable VCIM. Refer to the Communication Interface Module Replacement procedure in the Cellular Communication section of SI. This kit may include a new VCIM bracket. If it does, use this new bracket on the vehicle and discard the original bracket. The kit may also include a small wiring jumper cable. If it does, plug the wiring jumper cable into the connector on the VCIM and the other end to the corresponding vehicle wiring harness connector.

•	For 2001, 2002 and 2003 Chevrolet Impala and Monte Carlo, do not reinstall the black plastic OnStar® module cover onto the vehicle after the VCIM and module bracket have been installed. This black plastic cover will no longer fit on the vehicle.

•	The upgrade kit for 2002 Sevilles and DeVilles, and some 2003 Sevilles and DeVilles, will contain a large bracket. To install the new VCIM into this bracket you’ll need to carefully line up the notch in the VCIM with the tab in the bracket.

•

On 2002 Sevilles and DeVilles, the GPS jumper cable MUST be unclipped from the back seat cross brace, or unplugged from the VCIM first . DO NOT pull back on the mounting bracket until the GPS antenna jumper cable is unclipped from the back seat cross brace or unplugged from the VCIM. The short length of jumper cable does not allow the VCIM mounting bracket to be pulled back very far, and could lead to a break at the VCIM connector.

•	On 2000-2002 Bonnevilles and LeSabres and 2001-2002 Auroras you will need to follow these steps:

5.1.	Remove the 4 nuts that secure the VCU/VIU bracket assembly to the rear seat back brace. Note: Save these nuts for later use.

5.2.	Remove and discard the plastic VCU/VIU bracket assembly from the vehicle.





5.3.	Remove the upper right stud (1) from the rear seat back brace and re-install in the middle lower slot (2) on the brace. Tighten the fastener to 4 N·m (36 lb in).

5.4.	Position the new VCIM in the vehicle over the studs on the rear seat back brace.





5.5.	Install two of the nuts saved from step (1). Tighten the nuts to 4 N·m (36 lb in).

5.6.	Connect the new OnStar jumper harness supplied in the kit to the VCIM (two white connectors) and the body wiring harness (C345 connector).

5.7.

Connect the small coaxial jumper cable supplied in the kit, to the VCIM, with the end that has a blue plastic housing connector. Plug the other end of this coaxial jumper cable to the OnStar Global Positioning Satellite (GPS) antenna coaxial cable at the right angle connector. Note: The GPS cable in the new OnStar jumper harness is not utilized.

5.8.	Connect the cellular coaxial cable to the OnStar VCIM.

On 2001 Impala and Monte Carlos you will need to follow these steps:

5.9.	Remove the Vehicle Communications Unit (VCU) and Vehicle Interface Unit (VIU) following the procedures listed in SI. Save the bracket nuts for later use.

5.10.

Disconnect and remove the OnStar® jumper harness.





5.11.

Fasten three retainer clips (1) from the kit to the new bracket that is included in the kit, and position the VCIM to the bracket (2).

5.12.

Install the three bolts from the kit. Tighten the bolts to 10 N·m (89 lb in).

5.13.

Connect the new OnStar® jumper harness supplied in the kit to the VCIM (two white connectors on module).

5.14.

Connect small coax cable jumper harness supplied in the kit -- end with blue plastic housing to VCIM GPS connector.

5.15.

Position the VCIM / bracket assembly to the studs.





5.16.

Install the bracket nuts saved from the Removal Procedure above to the VCIM / bracket assembly mounting studs. Tighten the nuts to 4 N·m (35 lb in).

5.17.

Connect the new OnStar® jumper harness to the body wiring harness (C410 connector).

5.18.

Connect small coax cable jumper from VCIM to the OnStar® Global Positioning Satellite (GPS) antenna coaxial cable at the connector previously left in the vehicle.

5.19.

Connect the cellular coaxial cable previously left in vehicle to the OnStar® VCIM.

6. After replacing the VCIM, it is essential to configure the new OnStar® system. Failure to configure the system will result in an additional customer visit for repair. DO NOT press and hold the white dot or phone button on the keypad as it will not reset this version of the OnStar® system and may result in a DTC being set. Use of the TIS2WEB and SPS applications, along with the Tech2®, are required in order to perform the VCIM configuration and setup procedure for this vehicle. The configuration and set-up procedure is now a two-step process which enables an automated activation by the OnStar® Center, without a button press by the technician to the OnStar® Call Center.

6.1.	Connect the Tech2® to the vehicle.

6.2.	Connect the Techline Information System (TIS) terminal to the Tech2®.

6.3.	Scroll to the bottom of the Controller List, and select the "ONSA TIS2WEB Pass-Thru OnStar® Activation (Replaced/Upgraded Units Only)" option using the Service Programming System (SPS).

Important: Do not use the clear DTC function. This will only temporarily turn the LED to green.

6.4.	Upon completion of the OnStar® TIS2WEB step, disconnect the TIS terminal from the Tech2® and perform the VCIM/OnStar® Set-up Procedure using the Tech2®. The set up procedure is located under the special function menu option.

Important: Failure to perform the above steps will result in a red LED, DTC being set and limited or incomplete OnStar® services, and will require a customer return visit to the dealership.

6.5.	The default language for the new VCIM will be English. To change to French or Spanish, access the special functions menu on the Tech 2®, and follow the instructions accordingly.

7. Skip to the next step if the vehicle to be upgraded is not listed below:

•	2002-2004 Cadillac DeVille

•	2002-2004 Cadillac Seville

•	2005 Cadillac STS

Set up the Dash Integration Module (DIM) using the following procedure:

7.1.	On the Tech2® select the correct Year, Make and Model.

7.2.	Enter Dash Integration Module (DIM) > Special Functions > Set Options > Misc. Options 1 > and turn off phone (if the vehicle does not have the UV8 option).

7.3.	Enter Nav Radio Present and set to "No Nav" (if the vehicle does not have a navigation radio).

7.4.	Turn the ignition off and open the door to turn off the RAP.

7.5.	Turn the ignition on and enter the Vehicle Comm. Interface Module > Special Functions > Set Up OnStar /VCIM.

7.6.	When prompted select "No Phone" (if the vehicle does not have the UV8 phone) and "No Nav" (if the vehicle does not have a navigation radio).

7.7.	Turn the ignition off and open the door to turn off the RAP.

Important: OnStar® Emergency Services are immediately available after these steps, however, full configuration, including activation of Hands-Free Calling, may take up to 24 hours to complete.

For this program, submitting a credit request for the removed OnStar® VCIM (the core) will be performed through a website. When this process is followed, the removed Analog / Digital-Ready VCIM, in most cases, will not be mailed back to the distributor, but can be scrapped by the dealership.

U.S. Dealers

1. Return the removed Analog / Digital-Ready OnStar® VCIM to the Parts Manager.
2. The Parts Manager will log onto www.autocraft.com.
3. Select Account Maintenance.
4. Select Outstanding Cores.
5. Choose the outstanding core you wish to process, by selecting the Virtual Core Button on the far right side of the screen.
6. Enter the information in the required fields and select the submit button. Record the confirmation number.

Canadian Dealers

1. Return the removed Analog / Digital-Ready OnStar® VCIM to the Parts Manager.
2. The Parts Manager will log onto https://adt.onstar.gm.mass.ca and enter information as prompted.

All Dealers

If the website indicates that the VCIM needs to be physically returned to the distributor, please use the pre-paid shipping label that was included in the kit to return the removed VCIM.

Important: To avoid a $250 core non-return charge, you must do one of the following within 30 days of kit shipment:

1. Submit the necessary VCIM data through the website, as indicated above.
2. Mail the removed core from the customer's vehicle back to the distributor.
3. Return the unused digital upgrade kit back to the distributor using the pre-paid shipping label that is included in the kit box.

1. Place the new OnStar Subscriber Information (Owner's Manual kit) in the customer's vehicle where they can review some of the new features of the Digital-Capable system. The continuous digit dialing feature should be highlighted to the customer to avoid a return to the dealership for dialing instructions. Advise the customer to discard any existing OnStar® Owner's Manuals that may be in the vehicle.
2. Have the Service Advisor, Service Manager or Sales Consultant review the new OnStar® Hands-Free Calling procedure with the customer. The customer is uses to their analog OnStar® Hands-Free Calling system, which uses individual digit dial to make a call. The Generation 6 Digital-Capable system uses continuous digit dial, and the customer needs to be made aware of this change.
3. U.S. Dealers Only: Staple the "Tip Sheet - OnStar® Generation 6 Digitally-Capable System", that was included in the kit, to the customer’s copy of the repair order. This tip sheet will help your customer better understand their new OnStar® system.
4. Canadian Dealers Only: Refer the customer to the Hands-Free Calling Quick Review Card from the new OnStar® Owner’s Manual kit for help with the new dialing procedure.
5. Fill out the form entitled "GM Limited Warranty for Upgraded OnStar® Digital Equipment Program Participants" and staple a copy of this to the customer’s repair order. You may want to keep a copy for your records.
6. Encourage your customer to press their blue OnStar® button the next day. The OnStar® Advisor will be able to review some of the new features of their digital OnStar® system.

1. Collect payment from the customer. Your dealership’s open account (sales) will be charged for the cost of the chosen subscription plan, any applicable subscription taxes, and the $15 upgrade charge after the vehicle has been configured through the TIS2WEB process.
2. None of the costs associated with the OnStar Digital Upgrade program may be claimed as a GM goodwill event. These costs must be paid by the customer, and may not be included in any goodwill offered to the customer. GM employees or representatives or field personnel are not able to offer goodwill for this program. If the dealership decides to pay for the upgrade for their customer, be aware that your GM or OnStar® contact will not be able to reimburse you for this cost.
3. Use labor code Z2096 to submit your claim for the labor time published below plus 0.2 hr Administrative Allowance and an additional $20.00 Net Amount.

•	For all dealer claim submissions (excluding U.S. Saturn), use Complaint Code MH -- Technical Bulletin, and Failure Code 93 -- Technical Service Bulletin.

•	For U.S. Saturn retailer claim submission, use Net Item code "M" and Case Type VW.

The following OnStar® upgrade kits are ordered by clicking on the Analog-to-Digital Program link, which can be accessed on the OnStar® Online Enrollment webpage, located under the sales or service workbench of GM GlobalConnect (infoNET for Canadian upgrade orders).