Diagnostic For No Sound From Speakers But Radio Display Is Operative - keywords amp amplifier audio inoperative mute off on speaker voltage volume

This PI was superseded tp update model years. Please discard PIT3193A.

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

This information is in addition to the normal no audio diagnostics which includes checking for shorted speakers or speaker wires.

For complaints of no audio from vehicle equipped with a non-class 2 amplifier, perform the following checks to determine if it is a radio or an amp issue. Do these checks with vehicle running, radio on and amp plugged in.

1. Check for audio at the Rear Seat Audio controls through the head phones. If there is, then the radio is producing audio.
2. Check pin B3 (switched 12volts) for 12 volts. This is a radio output that tells the amp to turn on. It should show 12 volts, if it does not, and then radio B3 pin output is not operating properly. This could be caused if the radio is not programmed correctly or a circuit concern.
3. Check pin B6 (amp mute) for 0 volts to 5 volt. If the voltage is between 0 and 1 volt this tells the amp to unmute and play. If it shows between 3 and 5 volts this tells the amp to mute and stop playing. This could be caused if the radio is not programmed correctly or a circuit concern.
4. If the above steps indicate that the system should be playing then check for power and grounds to the amplifier and if ok, replace the amplifier.

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.