WARRANTY ADMIN - ACDELCO REMANUFACTURED ENGINES. GMC Truck GMC V Truck

SUBJECT: WARRANTY ADMINISTRATION - ACDELCO REMANUFACTURED ENGINES

MODELS: 1994 AND PRIOR YEARS PASSENGER CARS, LIGHT + MEDIUM DUTY TRUCKS

***************************************************************** IMPORTANT: GM OF CANADA DEALERS AND NAES DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN. *****************************************************************

SINCE APRIL, 1993, GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO) HAS OFFERED ACDELCO REMANUFACTURED ENGINES TO GM DEALERS FOR A VARIETY OF 1994 AND PRIOR GM, FORD, AND CHRYSLER MODEL APPLICATIONS. THE PURPOSE OF THIS BULLETIN IS TO PROVIDE YOU WITH THE MOST RECENT INFORMATION REGARDING ACDELCO REMANUFACTURED ENGINE WARRANTY ADMINISTRATION PROCEDURES.

ACDELCO REMANUFACTURED ENGINES ARE INTENDED SOLELY FOR THE RETAIL (CUSTOMER PAY) MARKET AND ARE NOT TO BE USED FOR NEW VEHICLE WARRANTY REPAIRS OR POLICY ADJUSTMENTS. ANY GM NEW VEHICLE WARRANTY OBLIGATION OR POLICY ADJUSTMENT DECISION REQUIRING ENGINE REPLACEMENT IS TO BE SATISFIED USING A REPLACEMENT ENGINE IDENTIFIED IN GMSPO CATALOG GROUPS 0.000, 0.000A, OR 0.000B FOR THE APPLICABLE VEHICLE.

WARRANTY COVERAGE:

ACDELCO REMANUFACTURED ENGINES ARE COVERED BY A 24 MONTH/24,000 MILE CONSUMER LIMITED REPLACEMENT PARTS WARRANTY (WHICHEVER FIRST OCCURS) FOR PASSENGER CAR AND LIGHT DUTY TRUCK APPLICATIONS. FOR MEDIUM DUTY TRUCKS WITH GVW OVER 16,000 LBS., TAXI + POLICE CAR APPLICATIONS, THE COVERAGE IS LIMITED TO 12 MONTHS OR 12,000 MILES (WHICHEVER FIRST OCCURS). THIS WARRANTY COVERS THE COST OF PARTS AND LABOR AND BEGINS ON THE DATE/MILES OF RETAIL PURCHASE. THIS WARRANTY COVERAGE CONTINUES TO APPLY TO SUBSEQUENT OWNERS PROVIDED THE ORIGINAL OWNER'S REPAIR ORDER OR SALES SLIP IS SUBMITTED WITH THE PROPERLY COMPLETED WARRANTY CERTIFICATE WHEN REPAIRS ARE REQUESTED.

THIS WARRANTY PROVIDES FOR INDEPENDENT REPAIR FACILITIES TO PERFORM WARRANTY REPAIRS ON FAILED ACDELCO REMANUFACTURED ENGINES. HOWEVER, INDEPENDENT REPAIR FACILITIES WHO PURCHASE ACDELCO REMANUFACTURED ENGINES FROM A GM DEALER MUST OBTAIN AUTHORIZATION FROM DEALER TO DO THE WORK UNDER SUBLET FROM DEALER. (SEE CONSUMER WARRANTY STATEMENT IN THE GM SERVICE POLICIES AND PROCEDURES MANUAL ARTICLE 1.1 PAGE 28)

WARRANTY CLAIM SUBMISSION PROCEDURES:

ALL REPAIRS OR REPLACEMENT OF THE ACDELCO ENGINE MUST BE PRE- APPROVED THROUGH THE ACDELCO ENGINE CENTER ON 1-800-223-3526. THE HOURS OF OPERATION ARE MONDAY THROUGH FRIDAY (EXCEPT HOLIDAYS) FROM 8:00 A.M. TO 5:30 P.M. EASTERN STANDARD TIME. THE ACDELCO ENGINE CENTER WILL REACH AGREEMENT WITH DEALERSHIP PERSONNEL REGARDING THE APPROPRIATE REPAIR, ANSWER ANY TECHNICAL QUESTIONS, AND WILL PROVIDE YOU WITH A WARRANTY CLAIM TRACKING NUMBER WHICH WILL BE REQUIRED FOR THE COMMENTS SECTION OF THE DCS WARRANTY CLAIM INPUT SCREEN. ANY CLAIMS WHICH FAIL TO HAVE THIS REQUIRED DOCUMENTATION MAY BE SUBJECT TO FUTURE ADJUSTMENT.

TO PROVIDE YOU WITH QUALITY SERVICE, THE ACDELCO ENGINE CENTER REQUESTS THE FOLLOWING INFORMATION BE AVAILABLE PRIOR TO CONTACTING 1-800-ACDELCO:

- VEHICLE IDENTIFICATION NUMBER (VIN) - MILEAGE AT INSTALLATION - CURRENT MILEAGE - SERIAL # OF THE ACDELCO ENGINE - MAKE/MODEL/YEAR OF VEHICLE - COMPLAINT/PRIOR HISTORY - FAILED PART NUMBER

AFTER OBTAINING PRE-APPROVAL FROM THE ACDELCO ENGINE CENTER AND REPAIRS HAVE BEEN COMPLETED, USING THE NORMAL DCS WARRANTY CLAIM SUBMISSION APPLICATION, THE FOLLOWING DETAILS MUST BE ENTERED FOR WARRANTY CLAIM REIMBURSEMENT CONSIDERATION:

- REPAIR ORDER NUMBER - REPAIR ORDER DATE - CLAIM TRACKING NUMBER- ENTER THE CLAIM TRACKING NUMBER PROVIDED BY THE ACDELCO ENGINE CENTER INTO THE INBOUND COMMENTS SECTION OF YOUR DCS CLAIM ENTRY SCREEN. REFER TO THE GENERAL MOTORS CLAIMS PROCESSING MANUAL SECTION IV, PAGE 10 OR YOUR DCS VENDOR MANUAL FOR FURTHER INSTRUCTIONS. - VEHICLE IDENTIFICATION NUMBER-ENTER (ACTUAL) VIN NUMBER (ANY MAKE/YEAR) - MILEAGE-ENTER THE ACTUAL MILEAGE ON THE VEHICLE AT TIME OF REPAIR (DO NOT ENTER TENTHS OF MILES) - SV-ADV-SS - ENTER THE SERVICE ADVISOR'S SOCIAL SECURITY NUMBER - PC - PART COUNT. TOTAL NUMBER OF PARTS USED IN THE REPAIR - PART NUMBER - THE GMSPO PART NUMBER OF THE FAILED AC-DELCO REMANUFACTURED ENGINE ASSEMBLY OR APPLICABLE FAILED PART NUMBER IF A REPAIR TO THE ASSEMBLY IS PERFORMED - TOT-PTS - ENTER THE TOTAL COST PLUS APPLICABLE HANDLING ALLOWANCE FOR ALL PARTS USED IN THE REPAIR - COMPLAINT CODE/FAILURE CODE - SEE "APPENDIX A AND B" OF THE GENERAL MOTORS CLAIMS PROCESSING MANUAL (DATED JULY 1996) - LABOR OPERATION NUMBER - ENTER R9200 - LABOR OPERATION HOURS - ENTER PRE-APPROVED LABOR HOURS AGREED WITH ACDELCO ENGINE CENTER - OTHER LABOR HOURS - NOT ALLOWED - SUBLET/DEALER MATERIAL - ANY TOWING AND/OR SUBLET AMOUNTS, IF APPLICABLE - TECHNICIAN I.D. - REPAIRING TECHNICIAN SOCIAL SECURITY NUMBER - CLAIM TYPE: - ENTER CLAIM TYPE 'B' FOR CLAIMS WITHIN 12 MONTHS/12,000 MILES FROM DATE AND MILES OF PURCHASE - ENTER CLAIM TYPE 'N' FOR CLAIMS AFTER 12 MONTHS/12,000 MILES FROM DATE/MILES OF PURCHASE UP TO 24 MONTHS/24,000 MILES FROM DATE AND MILES OF PURCHASE - AUTHORIZATION CODE - ENTER "G" AFTER MANAGER APPROVAL

NOTE: CORE CREDIT WILL BE ISSUED BY THE GMSPO PDC AND MUST NOT BE A PART OF THE WARRANTY CLAIM. AS A REMINDER, YOU MUST AFIX THE RED "WARRANTY CLAIM" STICKER TO THE CORE RETURN TAG ON ALL WARRANTED ACDELCO ENGINES RETURNED TO THE GMSPO PDC FOR CORE CREDIT.

1-800-ACDELCO ENGINE CENTER HELP LINE

THE ACDELCO ENGINE CENTER WILL ASSIST IN THE FOLLOWING AREAS:

1. ANSWER TECHNICAL QUESTIONS ABOUT THE PRODUCT AND CATALOG 2. ANSWER QUESTIONS CONCERNING WARRANTY COVERAGE AND PROVIDE CLAIM TRACKING NUMBERS FOR WARRANTY CLAIM PROCESSING 3. PROVIDE ASSISTANCE IN OBTAINING APPROPRIATE SUPPORT MATERIALS, ORDERING INFORMATION AND CORE SHIPPING INFORMATION 4. PROVIDE A CUSTOMER REFERRAL SERVICE FOR DEALERS SELLING ACDELCO ENGINES.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.