WARRANTY ADMINISTRATION GENERAL MOTORS TIRE WARRANTY. GMC Truck GMC MD Bus Chassis (B Model) 1996

SUBJECT: WARRANTY ADMINISTRATION - GENERAL MOTORS TIRE WARRANTY, GM TECHLINE TIRE WARRANTY TRAINING VIDEO AND GM TECHLINE TIRE WARRANTY PROCEDURES BOOKLET

NOTICE: THIS BULLETIN IS APPLICABLE TO ALL DIVISIONS (EXCEPT GM OF CANADA, NAES AND SATURN) AND REPLACES CADILLAC'S WARRANTY ADMINISTRATION BULLETIN 41-05-03, ISSUED OCTOBER 1994

MODELS: ALL 1996 CARS AND LIGHT DUTY TRUCKS (EXCEPT SATURN), AND 1995 CADILLACS ARE COVERED UNDER THE BUMPER-TO- BUMPER TIME AND MILEAGE PROVISIONS OF THE GM NEW VEHICLE LIMITED WARRANTY.

AS PREVIOUSLY ANNOUNCED, ORIGINAL EQUIPMENT MANUFACTURED (OEM) TIRES ON ALL 1996 PASSENGER CARS AND LIGHT DUTY TRUCKS (EXCEPT SATURN), AND 1995 CADILLACS, ARE COVERED UNDER THE BUMPER-TO- BUMPER TIME AND MILEAGE PROVISIONS OF THE GM NEW VEHICLE LIMITED WARRANTY.

THIS BULLETIN INCLUDES:

TIRE WARRANTY ADMINISTRATION

GM TECHLINE TIRE WARRANTY TRAINING VIDEO

GM TECHLINE TIRE WARRANTY PROCEDURES BOOKLET

THE GM TECHLINE TIRE WARRANTY VIDEO, AND TIRE WARRANTY PROCEDURES BOOKLET ARE INCLUDED IN THE DISTRIBUTION PACKAGE WITH THIS BULLETIN. YOU ARE ENCOURAGED TO USE THESE MATERIALS IN THE TRAINING AND DEVELOPMENT OF YOUR PERSONNEL ON TIRE WARRANTY AND ADMINISTRATION.

THE 1996 WARRANTY AND OWNER ASSISTANCE INFORMATION BOOKLETS INCLUDE THE FOLLOWING WARRANTY INFORMATION:

WHAT IS COVERED

THE TIRES SUPPLIED WITH YOUR VEHICLE ARE COVERED AGAINST DEFECTS IN MATERIAL OR WORKMANSHIP UNDER THE BUMPER-TO-BUMPER COVERAGE. ANY TIRE REPLACED UNDER THE BUMPER-TO-BUMPER COVERAGE WILL CONTINUE TO BE COVERED FOR THE REMAINING PORTION OF THE NEW VEHICLE LIMITED WARRANTY.

FOLLOWING EXPIRATION OF THE BUMPER-TO-BUMPER COVERAGE, TIRES MAY CONTINUE TO BE COVERED UNDER THE TIRE MANUFACTURER'S WARRANTY. REVIEW THE TIRE MANUFACTURER'S WARRANTY BOOKLET OR CONSULT THE TIRE MANUFACTURER'S DISTRIBUTOR FOR SPECIFIC DETAILS.

WHAT IS NOT COVERED

NORMAL TIRE WEAR OR WEAR OUT IS NOT COVERED. ROAD HAZARD DAMAGE SUCH AS PUNCTURES, CUTS, SNAGS AND BREAKS RESULTING FROM POTHOLE IMPACT, CURB IMPACT, OR FROM OTHER OBJECTS, IS NOT COVERED. ALSO, DAMAGE FROM IMPROPER INFLATION, SPINNING (AS WHEN STUCK IN MUD OR SNOW), TIRE CHAINS, RACING, IMPROPER MOUNTING OR DISMOUNTING, MISUSE, NEGLIGENCE, ALTERATION, VANDALISM, OR MISAPPLICATION IS NOT COVERED.

THINGS YOU SHOULD KNOW ABOUT THE NEW VEHICLE LIMITED WARRANTY

THE TIRE WARRANTY COVERAGE INCLUDES A PROVISION WHICH ALLOWS THE CUSTOMER TO GO TO EITHER AN AUTHORIZED GM DIVISION NAMEPLATE DEALER, OR TIRE DEALER FOR THE BRAND OF TIRES ON THE VEHICLE, FOR THE WARRANTY SERVICE. THIS PROVISION ALLOWS FOR THE TIRE WARRANTY SERVICE AT THE FIRST POINT OF CUSTOMER CONTACT.

NOTICE: DEALERS ARE NOT REQUIRED TO INVENTORY TIRES TO ADMINISTER THIS WARRANTY COVERAGE.

TIRE DIAGNOSIS AND REPLACEMENT TIRE PROCUREMENT

THE FOLLOWING PROCEDURES APPLY FOR HANDLING CUSTOMER REQUESTS FOR TIRE WARRANTY ASSISTANCE:

* DETERMINE VEHICLE ELIGIBILITY FOR TIRE WARRANTY COVERAGE. IF BEYOND THE TIME OR MILEAGE LIMITS OF THE BUMPER-TO-BUMPER COVERAGE, THE CUSTOMER MAY BE ENTITLED TO COVERAGE UNDER THE TIRE MANUFACTURER'S WARRANTY.

* DETERMINE THAT TIRES ARE OEM AND HAVE A TPC (GM TIRE PERFORMANCE CRITERIA) NUMBER ON THE SIDEWALL.

NOTICE: AS OF THIS BULLETIN RELEASE DATE, TWO MODELS DO NOT HAVE TPC NUMBERS ON THEIR TIRES. THESE MODELS ARE THE 3500HD TRUCK WITH 19.5" WHEELS AND THE CHEVROLET GEO PRIZM. WHEN REPLACING TIRES ON THESE MODELS, MAKE SURE THE SAME BRAND, SIZE, TYPE AND RATING APPLY FOR THE REPLACEMENT TIRES AS THE OEM. * USING THE GM TECHLINE TIRE WARRANTY PROCEDURES BOOKLET AND TIRE WARRANTY TRAINING VIDEO, DIAGNOSE THE CAUSE OF FAILURE.

* IF IT IS DETERMINED THAT A WARRANTY REPLACEMENT TIRE IS NEEDED, A "GENERAL MOTORS TIRE REQUISITION AND RETURN DOCUMENT" IS TO BE COMPLETED BY DEALER (A COPY OF THE FORM IS ATTACHED). DEALER IS TO REPRODUCE THE FORM LOCALLY AS NEEDED. THIS DOCUMENT REQUIRES INFORMATION CONCERNING THE OWNER, VEHICLE, REMOVED TIRE, AND REASON FOR TIRE REPLACEMENT.

* THE REMOVED TIRE INFORMATION INCLUDES THE DOT NUMBER AND TPC (GM TIRE PERFORMANCE CRITERIA) NUMBERS FROM THE TIRE'S SIDEWALL. CORRECT TIRE SIZES CAN BE VERIFIED BY CHECKING THE TIRE PLACARD LOCATED ON THE DRIVER'S DOOR EDGE OR ON THE INSIDE OF THE DECK LID.

* ONCE THE DOCUMENT INFORMATION IS COMPLETED, DEALER IS TO OBTAIN WARRANTY REPLACEMENT TIRE(S) THROUGH THE LOCAL TIRE DEALER. THE LOCAL TIRE DEALER WILL PROVIDE WARRANTY REPLACEMENT TIRES AT NO-CHARGE. DEALERS ARE NOT TO PURCHASE WARRANTY REPLACEMENT TIRES.

* GM DEALER IS TO MAKE TWO (2) PHOTOCOPIES OF THE "GM TIRE REQUISITION AND RETURN DOCUMENT" PLUS TWO (2) PHOTOCOPIES OF THE OPEN R.O. AND STAPLE IN SETS. PROVIDE ONE SET OF THE STAPLED DOCUMENT WITH AN OPEN R.O. TO THE TIRE DEALER. PROVIDE ONE SET OF THE STAPLED DOCUMENT AND CLOSED R.O. TO THE TIRE MANUFACTURER AFFIXED TO THE RETURN TIRE.

* IN THE EVENT ASSISTANCE BEYOND THE LOCAL TIRE DEALER IS NEEDED, CONTACT THE TIRE MANUFACTURER USING THEIR TOLL-FREE ASSISTANCE NUMBERS AS FOLLOWS:

TIRE MANUFACTURER ASSISTANCE NUMBER

BRIDGESTONE + FIRESTONE 1-800-356-4644

GENERAL 1-800-847-3349

GOODYEAR 1-800-782-7949

MICHELIN 1-800-887-0662

UNIROYAL + GOODRICH 1-800-231-5893

SUBMITTING A WARRANTY CLAIM

IN THE EVENT ONE OR MORE TIRES ARE REPLACED, A $25 ADMINISTRATIVE ALLOWANCE IS TO BE SUBMITTED AS A NET ITEM PER REPAIR ORDER. ANY SUBLET CHARGES FOR MOUNTING AND BALANCING BY THE TIRE DEALER ARE TO BE SUBMITTED AS A NET ITEM.

DEALER MAY SUBMIT A WARRANTY CLAIM FOR LABOR UTILIZING THE APPROPRIATE GM LABOR OPERATION AS FOLLOWS:

WARRANTY INFORMATION:

TIRE MANUFACTURER LABOR OPERATION

GOODYEAR E0431

GENERAL E0432

MICHELIN E0433

UNIROYAL E0434

GOODRICH E0435

BRIDGESTONE E0436

FIRESTONE E0437

LABOR HOURS

TIRE - REPLACE R+R WHEEL/TIRE/ASSY FROM VEHICLE-ONE CAR 0.3 HR (INCLUDES SPARE) TRUCK 0.3 HR ADD:

A-TO R+R EACH ADDITIONAL WHEEL/TIRE FROM VEHICLE CAR 0.1 HR (INCLUDES DUALS) TRUCK 0.1 HR

B-TO REPLACE EACH ADDITIONAL TIRE CAR 0.3 HR (INCLUDES BALANCE) TRUCK 0.4 HR

C-W/LOCKING WHEEL COVERS A,B,C,H,U,W,Y-CAR 0.1 HR

D-W/LOW TIRE PRESSURE WARNING SENSOR Y-CAR 0.1 HR

WARRANTED TIRE DISPOSITION

USING A TIRE CRAYON, CIRCLE THE AREA OF THE TIRE INDICATING THE REASON FOR REPLACEMENT. PLACE THE STAPLED COPY OF TIRE MANUFACTURER'S "GENERAL MOTORS TIRE REQUISITION AND RETURN DOCUMENT" AND CLOSED R.O. IN AN ENVELOPE. ATTACH THE ENVELOPE TO THE TIRE USING CLEAR PACKAGE TAPE WRAPPED COMPLETELY AROUND THE BODY OF THE TIRE PROTECTING THE DOCUMENTS REQUIRED BY THE TIRE COMPANY.

GENERAL MOTORS HAS CONTRACTED WITH UNITED PARCEL SERVICE (UPS) FOR DEALER PICK-UP OF RETURN TIRES AND FREIGHT TO THE TIRE MANUFACTURERS RETURN FACILITY. DEALER WILL NOT BE CHARGED BY UPS FOR FREIGHT CHARGES TO RETURN TIRES. RETURN TIRES WILL BE PICKED UP BY UPS DURING THEIR ROUTINE DEALER DELIVERY SCHEDULE.

NOTICE: FREIGHT CHARGES FOR TIRE RETURNS ARE NOT TO BE CLAIMED.

UNDER SEPARATE COVER, YOU WILL RECEIVE QUANTITIES OF PRE-ADDRESSED UPS SHIPPING LABELS. THE LABELS ARE TO BE COMPLETELY VISIBLE INCLUDING ANY BAR-CODE LINES. ALL WARRANTED TIRES ARE TO BE RETURNED TO THE APPROPRIATE TIRE COMPANY'S RETURN FACILITY USING THE PRE-ADDRESSED SHIPPING LABELS WITHIN TWO WORKING DAYS.

NOTICE: GENERAL MOTORS WILL CLOSELY MONITOR WARRANTED TIRE RETURNS. IF TIRES SCHEDULED FOR RETURN ARE NOT RECEIVED WITHIN 30 DAYS FOLLOWING TIRE ACQUISITION, APPROPRIATE DEBIT ACTION FOR THE FULL SUGGESTED RETAIL PRICE OF THE TIRE WILL BE MADE.

TIRE MANUFACTURERS

MICHELIN, UNIROYAL, B. F. GOODRICH

1-800-887-0662 MICHELIN 1-800-231-5893 UNIROYAL + GOODRICH

MICHELIN NORTH AMERICA, INC. INSPECTION CENTER 2055 PHILLIPS STREET COLUMBUS, GA. 31903

MICHELIN NORTH AMERICA, INC. INSPECTION CENTER 2005 WEST 21ST STREET BROADVIEW, IL 60153

MICHELIN AMERICAS SERVICES 8800 CITY PARK LOOP HOUSTON, TX 77013

MICHELIN NORTH AMERICA INSPECTION CENTER 13031 EAST TEMPLE AVENUE CITY OF INDUSTRY, CA 91746

GENERAL

1-800-847-3349

CONTINENTAL GENERAL TIRE, INC. EASTERN REGIONAL SERVICE CENTER COMMERCE BUSINESS PARK, BLDG. III 1440-L WESTINGHOUSE BLVD. CHARLOTTE, NC 28273

CONTINENTAL GENERAL TIRE, INC. FAR WEST SERVICE CENTER 18895 ARENTH AVENUE CITY OF INDUSTRY, CA 91748

BRIDGESTONE/FIRESTONE

1-800-356-4644

BRIDGESTONE/FIRESTONE, INC. TECHNICAL SERVICE 1745 CORPORATE DRIVE SUITE 200 NORCROSS, GA 30093

BRIDGESTONE/FIRESTONE, INC. TECHNICAL SERVICE 18120 N.E. WILKES ROAD PORTLAND, OR 97230

BRIDGESTONE/FIRESTONE, INC. TECHNICAL SERVICE 10 N. MITCHELL COURT ADDISON, IL 60101

BRIDGESTONE/FIRESTONE, INC. TECHNICAL SERVICE 8A CORPORATE CENTER 4 CORP DRIVE CRANBURY, NJ 08512

BRIDGESTONE/FIRESTONE, INC. TECHNICAL SERVICE 2951 NORTH GRATE SW PARKWAY GRAND PRAIRIE, TX 75050

BRIDGESTONE/FIRESTONE, INC. TECHNICAL SERVICE 1392 SARAH PLACE ONTARIO, CA 91761

GOODYEAR

1-800-782-7949

THE GOODYEAR TIRE + RUBBER CO. 138 SHERREL AVENUE JACKSON, GA 30233

THE GOODYEAR TIRE + RUBBER CO. CENTRAL INSPECTION DEPOT 2510 BELL AVENUE DES MOINES, IA 50321-1119

THE GOODYEAR TIRE + RUBBER CO. CENTRAL INSPECTION DEPOT 1665 JERSEY AVENUE P.O. BOX 2010 N. BRUNSWICK, NJ 08902

THE GOODYEAR TIRE + RUBBER CO. CENTRAL INSPECTION DEPOT 18901 SNOW ROAD P.O. BOX 81326 BROOK PARK, OH 44142

THE GOODYEAR TIRE + RUBBER CO. CENTRAL INSPECTION DEPOT 382 W. WHITNEY AVENUE SALT LAKE CITY, UT 84115

FIGURES: 0 ATTACHMENTS: BROCHURE AND VIDEO

Object Number: 81053 Size: FS

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER." THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.