Product Safety - Front Brake PipeContact with Body Cross Sill

DUE TO THE AVAILABILITY OF PARTS, THIS CAMPAIGN IS BEING ADMINISTERED IN TWO PHASES. THE FIRST PHASE CONSISTED OF 3/4 TON VEHICLES. THE SECOND AND FINAL PHASE CONSISTS OF 1/2 TON VEHICLES. ENCLOSED IS THE DEALER LISTING FOR INVOLVED VEHICLES IN THIS SECOND PHASE. THIS REVISED CAMPAIGN BULLETIN INCLUDES INFORMATION TO SERVICE THE 1/2 TON VEHICLES. DISCARD CAMPAIGN BULLETIN 00093, DATED JANUARY, 2001.

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1999-2000 Chevrolet Silverado and GMC Sierra pickup trucks; and 2000 Chevrolet Tahoe and Suburbans, and GMC Yukon and Yukon XL vehicles. Some of these vehicles have a clearance condition between the front right-hand brake pipe and the body cross sill that may decrease to the point of allowing contact during the life of the vehicle. If contact occurs and the brake pipe becomes damaged, in half of the brake system there can be a loss of brake fluid and pressure. The brake warning lamp will be activated when the brake fluid level reaches the indicator limit. During braking, the pedal will be lower than normal and stopping distances will be longer. If this occurs when stopping distance is limited, a crash could occur.

Dealers are to inspect the front right-hand brake pipe for wear. If there are signs of wear, dealers are to replace this section of brake pipe with a new brake pipe section. If there are no signs of wear on the brake pipe, dealers are to install a spacer clip to ensure sufficient clearance between the brake pipe and the body cross sill. All 1/2 ton vehicles will have a bracket installed to ensure sufficient clearance between the brake pipe and the body cross sill.

Involved are certain 1999-2000 Chevrolet Silverado and GMC Sierra pickup trucks, and 2000 Chevrolet Tahoe and Suburbans, and GMC Yukon and Yukon XL vehicles built within these VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC Only) before beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

*Part used for both 1500 and 2500 Series vehicles

1500 Series (1/2 Ton) Vehicles

1. Raise and support the vehicle.

Figure 1

2500 Series (3/4 Ton) Vehicles

1. Raise and support the vehicle.

Figure 1

FOR US AND IPC

Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels for US dealers can be obtained from Dealer Support Material by calling 1-888-549-6152 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

Additional Campaign Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.

FOR CANADA

Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Campaign Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP 91 when ordering.

Submit a Product Campaign Claim with the information indicated below:

Refer to the General Motors WINS Claims Processing Manual for details on Product Campaign Claim Submission.

FOR US AND CANADA

Customers will be notified of this campaign on their vehicles by General Motors (see copy of customer letter included with this bulletin).

FOR IPC

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached suggested dealer letter.

FOR US AND IPC (US States, Territories, and Possessions)

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall campaign notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the campaign is not completed within a reasonable time.

FOR ALL

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1999-2000 Chevrolet Silverado and GMC Sierra pickup trucks; and 2000 Chevrolet Tahoe and Suburbans, and GMC Yukon and Yukon XL vehicles. Some of these vehicles have a clearance condition between the front right-hand brake pipe and the body cross sill that may decrease to the point of allowing contact during the life of the vehicle. If contact occurs and the brake pipe becomes damaged, in half of the brake system there can be a loss of brake fluid and pressure. The brake warning lamp will be activated when the brake fluid level reaches the indicator limit. During braking, the pedal will be lower than normal and stopping distances will be longer. If this occurs when stopping distance is limited, a crash could occur.

Your dealer will inspect the front right-hand brake pipe and ensure sufficient clearance between the brake pipe and the body cross sill. During this inspection, if the brake pipe shows signs of wear, your dealer will replace this section of brake pipe. This service will be performed for you at no charge .

The length of time required to perform this service procedure is approximately twenty minutes. If the brake pipe should require replacement, another 50 minutes will be required. Additional time may be required to schedule and process your vehicle. If you dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed to schedule, process and repair your vehicle.

Please contact your dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer.

Your dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below:

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

General Motors Corporation

Enclosure