In the U.S. call, 1-800-GMC-8782 (1-800-462-8782)
.
In Canada, call 1-800-268-6800
.
Service is available 24 hours a day, 365 days a year.
As the owner of a new GMC vehicle, you are automatically enrolled in the GMC
Roadside Assistance program. This value-added service is intended to provide you with
peace of mind as you drive in the city or travel the open road.
Who is Covered?
Roadside Assistance coverage is for the vehicle operator, regardless of ownership.
A person driving this vehicle without the consent of the owner is not eligible for
coverage.
The following services are provided in the U.S. during the Bumper-to-Bumper
warranty period and, in Canada, during the Base Warranty coverage period of the New
Vehicle Limited Warranty, up to a maximum coverage of $100.
| • | Fuel Delivery:
Delivery of enough fuel for
the customer to get to the nearest service station (approximately $5 in the U.S. and
10 litres in Canada). Service to provide diesel may be restricted. For safety reasons,
propane and other alternative fuels will not be provided through this service. |
| • | Lock-out Service: To ensure security, the
driver must present the vehicle registration and personal ID before lock-out service
is provided. Lock-out service will be covered at no charge if you are unable to gain
entry into your vehicle. |
| • | Emergency Tow From a Public Roadway or Highway: Tow to the nearest dealership/retailer for warranty service or in the event of a
vehicle-disabling accident. Winch-out assistance when the vehicle is mired in sand,
mud, or snow. |
| • | Flat Tire Change: Installation of a spare
tire in good condition, when equipped and properly inflated, will be covered at no
charge. The customer is responsible for the repair or replacement of the tire if not
covered by a warrantable failure. |
| • | Jump Start: No-start occurrences which require
a battery jump start will be covered at no charge. |
| • | Trip Routing:Your Roadside Assistance Representative
can provide you with specific information regarding this feature. |
| • | Trip Interruption Expense Benefits:Your Roadside
Assistance Representative can provide you with specific information regarding this
feature. |
Additional Services for Canadian Customers
| • | Trip Routing Service: Upon request, Roadside
Assistance will send you detailed, computer- personalized maps, highlighting
your choice of either the most direct route or the most scenic route to your destination,
anywhere in North America, along with any helpful travel information we may have pertaining
to your trip. To request this service, please call us toll-free at 1-800-268-6800. |
| | We will make every attempt to send your personalized trip routing as
quickly as possible, but it is best to allow three weeks before your planned departure
date. Trip routing requests will be limited to six per calendar year. |
| • | Trip Interruption Benefits and Assistance:In the event of a warranty related vehicle disablement, while en route and over 250 kilometres
from original point of departure, you may qualify for trip interruption expense assistance.
This assistance covers reasonable reimbursement of up to a maximum of $500 for (A) meals
(maximum of $50/day), (B) lodging (maximum of $100/night) and (C) alternate
ground transportation (maximum of $40/day). This benefit is to assist you with some
of the unplanned expense you may incur while waiting for your vehicle to be repaired. |
| | Pre-authorization, original detailed receipts, and a copy of the repair
order are required. |
| | Once authorization has been given, your advisor will help you make any necessary
arrangements and explain how to claim for trip interruption expense assistance. |
| • | Alternative Service: There may be times, when
Roadside Assistance cannot provide timely assistance, your advisor may authorize you
to secure local emergency road service, and you will be reimbursed up to $100 upon
submission of the original receipt to Roadside Assistance. |
In many instances, mechanical failures are covered under GMC's Bumper-to-Bumper
warranty. However, when other services are utilized, our Roadside Assistance Representatives
will explain any payment obligations you might incur.
For prompt and efficient assistance when calling, please provide the following
to the Roadside Assistance Representative:
| • | Your name, home address, and home telephone number. |
| • | Telephone number of your location. |
| • | Location of the vehicle. |
| • | Model, year, color, and license plate number of the vehicle. |
| • | Odometer reading, Vehicle Identification Number (VIN) and delivery date
of the vehicle. |
| • | Description of the problem. |
While we hope you never have the occasion to use our service, it is added security
while traveling for you and your family. Remember, we are only a phone call away.
U.S. customers call GMC Roadside Assistance: 1-800-462-8782
, text telephone (TTY) users, call 1-888-889-2438
.
Canadian customers call 1-800-268-6800
.
GMC and General Motors of Canada Limited reserve the right to limit services
or reimbursement to an owner or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
Roadside Assistance is not part of or included in the coverage provided by the
New Vehicle Limited Warranty. GMC and General Motors of Canada reserve the right to
make any changes or discontinue the Roadside Assistance program at any time without
notification.
Towing and Road Service Exclusions
Specifically excluded from Roadside Assistance coverage are towing or services
for vehicles operated on a non-public roadway or highway, fines, impound towing caused
by a violation of local, Municipal, State, Provincial, or Federal law, and mounting,
dismounting or changing of snow tires, chains, or other traction devices.
