CLARIFICATION OF RAIL DUST REM (A5575-A5580). Chevrolet Export Express 1997

SUBJECT: WARRANTY ADMINISTRATION - CLARIFICATION OF RAIL DUST REMOVAL (A5575-A5580) AND CHEMICAL SPOTTING (A5541-A5544) LABOR OPERATIONS

MODELS: ALL PAST AND FUTURE PASSENGER CARS AND LIGHT DUTY TRUCKS

THE PURPOSE OF THIS WARRANTY ADMINISTRATION BULLETIN IS TO CLARIFY THE USAGE, LIMITS AND GUIDELINES FOR THE PROPER USE OF THE ABOVE SUBJECT LABOR OPERATIONS.

THE ABOVE SUBJECT LABOR OPERATIONS WERE INTRODUCED TO CORRECT PAINT IMPERFECTIONS CAUSED BY FALLOUT THAT OCCURRED EITHER DURING SHIPMENT TO THE DEALER OR WITHIN THE FIRST 12 MONTHS OR 12,000 MILES (20,000 KMS) OF VEHICLE OWNERSHIP. GM VEHICLE OWNERS ARE INFORMED THAT ALTHOUGH NO DEFECT IN THE FACTORY APPLIED PAINT CAUSES THIS, GM WILL REPAIR, AT NO CHARGE TO THE OWNER, THE SURFACES OF NEW VEHICLES DAMAGED BY FALLOUT CONDITION WITHIN 12 MONTHS OR 12,000 MILES (20,000 KMS) WHICHEVER OCCURS FIRST. EFFECTIVE WITH REPAIR ORDERS DATED ON OR AFTER DECEMBER 1, 1997, LABOR OPERATIONS A5575-A5580 RAIL DUST REMOVAL AND A5541 THROUGH A5544 CHEMICAL SPOTTING WILL BE LIMITED TO WITHIN 12 MONTHS OR 12,000 MILES (20,000 KMS) WHICHEVER OCCURS FIRST.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.