WARRANTY ADMINISTRATION - CHANGES IN CLAIMS PROCESS. Chevrolet Chevy V Truck

THIS BULLETIN IS BEING REVISED TO INFORM "GM OF CANADA" AND "NAES" DEALERS THAT THEY ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN

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"GM OF CANADA" AND "NAES" DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

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REVISION: 08/16/94

THIS BULLETIN HAS BEEN REVISED TO CHANGE THE LAST SENTENCE IN THE SECOND PARAGRAPH. **********************************************************************

SUBJECT: WARRANTY ADMINISTRATION -- CHANGES IN CHEVROLET WARRANTY CLAIM PROCESSING EFFECTIVE SEPTEMBER 15, 1994

MODELS: ALL MODEL YEARS - ALL PASSENGER CARS AND TRUCKS

TO: ALL CHEVROLET/GEO DEALER SERVICE MANAGERS

AND WARRANTY ADMINISTRATORS

THE PURPOSE OF THIS BULLETIN IS TO ADVISE DEALERS THAT EFFECTIVE WITH THE SEPTEMBER 15, 1994 REVISION TO THE "CHEVROLET LABOR TIME GUIDE", ALL CAMS DIAGNOSTIC TIMES LISTED IN APPENDIX "D" OF THE "CHEVROLET CLAIM PROCESSING MANUAL" WILL BE DISCONTINUED FOR 1994 AND FUTURE MODEL YEARS; APPENDIX "D" WILL ONLY APPLY TO 1993 AND PRIOR MODEL YEARS.

"WARRANTY ADMINISTRATION" BULLETIN NUMBER 480501 TITLED, "CUSTOMER CONCERN NOT DUPLICATED/VERIFIED LABOR OPERATIONS" MAKES REFERENCE TO THE DISCONTINUANCE OF "CAMS DIAGNOSTIC TIME" LABOR OPERATION NUMBER J9997, FOR 1989 AND LATER PASSENGER CARS AND TRUCKS. CHEVROLET DEALERS WILL CONTINUE THE USE OF J9997 FOR 1993 AND PRIOR MODELS AS INDICATED IN THE EARLIER "WARRANTY ADMINISTRATION" BULLETIN NUMBER 420505.

IF YOU SHOULD HAVE ANY QUESTIONS, PLEASE CONTACT THE DEALER ASSISTANCE CENTER.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER." THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.