Processing GM Accessories - Initial Quality Issues

This bulletin is being revised to add the 2008 and 2009 model years. Please discard Corporate Bulletin Number 04-00-89-018B (Section 00 - General Information).

Dealers should be aware of the proper handling procedures for initial quality-related issues identified with "new" (uninstalled) GM Accessories.

Such issues include, but are not limited to:

Dealers and ADIs should contact Partech to set up a Request for Inspection (RFI) case for initial quality issues. This will force the supplier to inspect a replacement unit prior to expediting to the Dealer or ADI reporting the issue.

GM Dealers are required to submit a PC-659 (PC659C for Canadian dealers) to request authorization for material return. Please reference Article 9.1, Section H and I of the GM Dealer Parts and Accessories Policies and Procedures Manual for further information.

ADIs are required to file a request authorization for material return via the "Material Returns" section of EPIC.

The only exception in which Partech should not be contacted is when shipping container damage is identified. For this situation, a transportation claim should be filed. Please reference Article 9.1, Section E of the GM Dealer Parts and Accessories Policies and Procedures Manual for further information.

Warranty claims should NOT be filed for GM Accessories that have an initial quality-related issue. Each of these issues should be handled from your dealership's Parts Department.

Following the above procedures will not only allow dealerships to obtain GM Accessories in a timely fashion, but will also allow GMSPO to work towards corrective action with suppliers. Once these corrective actions are implemented, not only will efficiency increase, but parts scrapping and material waste will drastically decrease at GM, GM dealerships and suppliers.