EI07094 - Front Fascia Paint Concerns on Peeling and/or Scratches (Engineering Information)
| Subject: | EI07094 -- Front Fascia Paint Concerns on Peeling and/or Scratches (Engineering Information) |
| Models: | 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT |
| 2007-2008 Chevrolet Avalanche, Suburban, Tahoe |
| 2007-2008 GMC Yukon, Yukon Denali, Yukon Denali XL, Yukon XL |
| Attention: | Proceed with this bulletin ONLY if the customer has commented about this concern AND the EI number is listed in GMVIS, otherwise disregard the bulletin and proceed with diagnostics found in the published service information. THIS IS NOT A RECALL. Refer to Service Bulletin 04-00-89-053A for more detail on the use of engineering information bulletins. |
This bulletin is being revised to add the 2008 model year. Please discard Corporate Bulletin Number 07-08-62-004 (Section 08 -- Body & Accessories).
Condition
Some customers may comment on front fascia paint concerns on peeling and/or scratches.
What Action to Take
GM Engineering is attempting to determine the root cause of the above condition. GM Engineering has a need to obtain information first hand during diagnosis and BEFORE repair. As a result, this information will be used by engineering to "root cause" the customer’s concern and develop/validate a field fix.
Instructions
If a vehicle is encountered with the above concern, please do the following steps:
- Record the VIN.
- Record the vehicle build date.
- Record the mileage at the time of service.
- Record the vehicle paint code and color.
- Photograph the paint concern.
- E-mail the pictures to wayne.witkop@gm.com
- Contact Wayne Witkop at the GM Exterior Group prior to performing any paint repair to the front fascia.
Engineer Contact Information
Contact Engineer Wayne Witkop at 586-492-9096, and E-mail pictures to wayne.witkop@gm.com before repairing the vehicle. GM Engineering may visit dealerships that are near Detroit, Michigan. In either case you will receive a response back within 2 hours on what action to take the same day of your call (Eastern Daylight Time).
If you do not receive a response from engineering, then proceed to repair the vehicle.
Parts Information
If necessary, GM may make arrangements to have the old fascia shipped to the Warranty Parts Center (WPC) based upon the information provided.
Important: Do NOT ship any parts to the WPC without a WPC request having been issued. WPC Requests will be sent for any parts that engineering wants to have returned.
Warranty Information
For vehicles repaired under engineering direction, choose the appropriate labor operation that best describes the repair:
Labor Operation | Description | Labor Time |
|---|---|---|
A9915* | Fascia, Front Bumper-Color/Clear Coat-One Piece | 2.3 hrs |
A9914* | Fascia, Front Bumper-Refinish/Clear Coat-One Piece | 3.2 hrs |
B9821* | Fascia, Front Bumper-One Piece - Replace | 1.2 hrs |
*This labor operation number is for bulletin use only. This labor operation will not be published in the Labor Time Guide. | ||
