CAMPAIGN: WINDSHIELD WASHER PUMP FAILURE - INSTALL SHIELD
Model and Year: 1985 AND 1986 CHEVROLET "C/K" MODEL LIGHT DUTY TRUCKS
TO: ALL CHEVROLET DEALERS
General Motors has become aware of a condition on 1985 and some 1986 Chevrolet "C/K" Model Light Duty Trucks where the windshield washer pump motor, located behind the plastic reservoir, may become corroded and shorten the life of the motor. A crimp between the inner and outer fender could divert water onto the pump during a car wash or heavy rain or over-filling of the washer jar could cause drenching of the pump motor, thus causing the pump motor to corrode.
To prevent the possibility of this condition occurring, involved owners will be mailed a plastic shield to be installed on the reservoir to prevent the possibility of water entering the pump.
In addition, a special policy adjustment will be provided on the washer pump for 5 years from vehicle in-service date on all involved vehicles.
VEHICLES INVOLVED
Involved are all 1985 Chavrolet "C/K" model trucks and certain 1986 Chevrolet "C/K" model trucks built within the following breakpoints:
YEAR PLANT FROM THROUGH ---- ----- ---- ------- 1985 Flint (#l) FF300001 FF449983 Flint (#2) FF100001 FF214621 Janesville FJ100001 FJ188400 Oshawa FI100001 F1226955 Pontiac FV100001 FV206417 St. Louis FS100001 FS200260 1986 Flint (#l) CF300001 GF312129 Flint (#2) GF100001 GF109113 Janesville GF100001 GJ111144 Oshawa GI100001 G1111704 St.Louis GS100001 GS109230
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Iden- tification Number, owner name and address data and are furnished to the involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle regis- tration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin was not shipped any involved vehicles.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Divislon (see copy of Owner Letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before reselling or releasing the vehicle.
Owners of vehicles recently sold from your new vehicle inventorv are to be contacted by the dealer, and arrangements made to make the required modification according to instructions contained in this bulletin.
SERVICE INFORMATION - SPECIAL POLICY
A windshield washer reservoir moisture deflector shield and installation instructions have been sent directly to owners of record. Owners may install the shield or they may ask a dealer to do the service. Dealer service is to be done at no charge to owners.
If the windshield washer pump on the vehicle fails due to corrosion, install a new pump. This Special Policy will be in effect within a period of five years from the date the vehicle was originally placed in service. The pump will be replaced at no charge to the owner.
If the owner had previously encountered a failed washer pump due to corrosion, the dealer is to reimburse the vehicle ovner with proper documentation; original paid receipt or invoices verifying expenses incurred for such repairs. The dealer in turn will submit a warranty claim to Chevrolet to pay for the owner's reimbursement.
This bulletin contains a Special Policy and should be filed in the three-ring binder furnished each dealer by General Motore Corporation in September, 1982.
SERVICE PROCEDURE
Installation of Moisture Deflector Shield Fig. #1.
1. Remove cap and retainer from fluid reservoir.
2. With notch of deflector hole positioned toward rear of vehicle, tuck deflector under the lip of the fender as shown in illustration.
NOTE: Failure to install deflector as instructed will not provide adequate moisture protection for pump.
3. Slip hole in deflector over neck of reservoir, then reinstall retainer and cap.
Replacement of Washer Pump Fig. #2. ----------------------------------- Remove or Disconnect
1. Battery ground cable from the battery. 2. Two reservoir retaining screws. 3. Reservoir. 4. Electrical connector at the motor. 5. Fluld tube at the motor. 6. Motor from the reservoir.
Install or Connect
1. Motor to the reservoir. 2. Fluld tube at the motor. 3. Electrical connector at the motor. 4. Reservoir. 5. Two reservoir retaining screws. 6. Battery ground cable to the battery.
PARTS INFORMATION
Shields required to complete this campaign will be mailed to the owners of record and a small quantity to involved dealers by Chevrolet. Additional campaign shields can be obtained by contacting your Zone Office. Do not order shields from GMWDD.
Part Quantity Number Description Per Vehicle ------ ----------- ------------ 22063244 Deflector Shield 1
Windshield washer pumps are to be obtained from the Ceneral Motors Warehousing and Distribution Division (GMWDD). To ensure that these parts will be obtained as soon as possible, they should be ordered from GMWDD on a C.I.O. order with no special instruction code, but order on an advise code (2). Part Quantity Number Description Per Vehicle ------ ----------- ----------- 22054183 W/S Washer Pump 1
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
** * *** Failed Parts Labor Labor Other Net Repair Performed PC Part No. Allow FC OP Hrs Hrs Amount ---------------- -- -------- ----- -- -- --- --- ------
Install moisture deflector shild 00 V3340 .2 .1 .20
Replace w/w Pump 1 22054183 00 T7235 .3 .1
*Campaign Administrative Allowance.
**The Parts Allowance should be the sum total of the current GMWDD Dealer Net plus 30% of all parts when Labor Op T7235 is performed.
***The $.20 identified in the Net Amount Column for Labor Op V3340 represents 30% of dealer net when parts are furnished at no charge by Chevrolet.
Dealers will automatically receive the correct labor and material allowance based on the labor operation performed.
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim submission.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle modified in accordance with the instructions outlined in this Product Campaign bulletin will require a "Campaign Identification Label." Each label provides a space to include the five digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ballpoint pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic serviclng by the owner.
Apply "Campaign Identification Label" only on a clean dry surface.
Dear Chevrolet Owner:
General Motore has become aware of a condition on 1985 and some 1986 Chevrolet C/K Model Light Duty Trucks where the windshield washer pump motor, located behind the plastic reservoir, may become corroded and shorten the life of the motor. A crimp between the inner and outer fender could divert water onto the pump during a car wash or heavy rain or overfilling of the washer jar could cause drenching of the pump motor, thus causing the pump motor to corrode.
To prevent the possibility of this condition occurring on your vehicle, a moisture deflector shield has been included with this notice. Installation of this shield will divert water/washer fluid away from the pump motor assembly. Please follow the service procedure outlined on the back of this letter for the proper installation of this shield. Your Chevrolet dealer will install the shield for you at no charge if you so desire.
We urge you to install or have this shield installed as quickly as possible in order to avoid damage to the washer pump.
If, due to corrosion, the windshield washer pump on your vehicle should need to be replaced within a period of 5 years from the date the vehicle was originally placed in service, Chevrolet will replace the pump at no charge. In the event your Chevrolet truck encounters a failure within the time stated above, please contact your Chevrolet dealer. Instructions have been furnished to Chevrolet dealers for repairing the condition and handling this Special Policy. Parts are currently available through your dealer.
If you have previously encountered these conditions and paid for all or part of the repairs, you should contact your Chevrolet dealer, who will advise you with regard to obtaining reimbursement. You should present the dealer with your original paid receipts or invoices verifying expenses incurred for such repairs.
We suggest you retain this letter and store it in the glove compartment, along with the Owner's Manual, Maintenance Guide, and Warranty Folder.
The enclosed Owner Reply Card identifies your vehicle. Presenting the card to your dealer will assist in completing the services in the shorttest possible time. If you have sold or traded your vehicle, please complete the postage-paid card and return it to us. This will assist us in notifying other affected owners.
Chevrolet is taking this action in the interest of your continued satia- faction with our products.
Installation of Moisture Deflector Shield
1. Remove cap and retainer from fluid reservoir.
2. With notch of deflector hole positioned toward rear of vehicle, tuck deflector under the lip of the fender as shown in illustration.
NOTE: Failure to install deflector as insturcted will not provide adequate moisture protection for pump
3. Slip hole in deflector over neck of reservior, then reinstall retainer and cap.
4. Complet "Owner Reply Card" and return to Chevrolet.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
