CAMPAIGN: MISROUTED ELEC. CONNECTORS-POSTAL VEH

PRODUCT SAFETY CAMPAIGN

SUBJECT: CAMPAIGN 97034 - MISROUTED ELECTRICAL CONNECTORS

MODELS: 1994-95 POSTAL VEHICLES (LLV)

DEFECT INVOLVED

General Motors of Canada Limited agrees to assist Grumman Olson to initiate a recall on certain Grumman Olson vehicles. These vehicles may have some circuits connected to the hot side of fuses in the fuse block. These circuits involve daytime running lights, radio and a buzzer. If this condition exists there is a potential for a short circuit, possibly leading to a fire.

To correct this condition, dealers will relocate the connector at the fuse block to the cold side of the fuse(s) and install a label near the fuse block which depicts this connection for these circuits.

VEHICLES INVOLVED

Involved are certain 1994-95 Postal vehicles (LLV) built within the following VIN breakpoints:

PLANT YEAR MODEL PLANT CODE FROM THROUGH

1994 LLV Moraine "2" SOP EOP 1995 LLV Moraine "2" SOP EOP

NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.

PARTS INFORMATION

Due to the distribution of the affected vehicles, the labels required to complete this campaign have been provided to Canada Post. General Motors have requested that Canada Post provide one label with each vehicle presented to a dealer for completion of the campaign.

Quantity/ Part Number Description Vehicle

NPN Accessory Connection Label 1

If additional labels are required please contact Oshawa by Fax, at 905-644-7846.

CUSTOMER NOTIFICATION

All customers of record at the time of campaign release have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate customer letter accompanying this bulletin.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

Inspection of Fuse Block

1. Confirm location of five affected wires from the enclosed label.

A. If all wires are located correctly. No action is required.

B. If wire is on hot end of fuse. Pull fuse out of fuse block, tum over and reinsert fuse.

C. If wire is on wrong fuse. Pull out the fuse with the wire on it. Remove the wire and the accessory terminal from the fuse. Reinstall fuse. Pull out correct fuse, install accessory terminal and wire to fused end of fuse and reinstall fuse.

Installation of Label

After inspection/modification of the accessory connections, install the accessory connection label. This label must be installed whether or not modifications were required.

2. Location - right side cab skirt liner near fuse block.

3. Remove dust and surface contamination from the area for label installation.

4. Remove protective paper from back of label. Apply label to cab skirt liner. See drawing below.

5. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. Additional Campaign Identification Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering. Apply the "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

* REPAIR PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART ALLOW CC-FC 0P HOURS NO.

Inspection/Modification -- -- MA-96 V0051 .2 and Installation of Label

* For Campaign Administrative Allowance, add 0.1 hours to the "Labour Hours".

Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.

August 1997

Dear General Motors Customer:

General Motors of Canada Limited agrees to assist Grumman Olson to initiate a recall on certain Grumman Olson 1994 and 1995 LLV model Postal vehicles. These vehicles may have some circuits connected to the hot side of fuses in the fuse block. These circuits involve daytime running lights, radio and a buzzer.

To correct this condition, your GM dealer will relocate the connector at the fuse block to the cold side of the fuse(s) and install a label near the fuse block which depicts this connection for these circuits. General Motors has provided these labels to Canada Post Fleet Management in Ottawa for internal distribution. We would ask that you contact their office by calling 613-734-7788 to obtain the necessary allocation for your Fleet vehicles. Vehicles presented to the Dealer for completion of the campaign must be accompanied by the label.

Upon receipt of the labels, please contact your GM dealer to arrange a service date.

This service will be provided for you at no charge.

If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department General Motors of Canada Limited

97034

JL:lm

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.