| Subject: | Warranty Admin - Guidelines for Claiming C0034 - Windshield Replacement |
| Models: | 1989-2005 GM Passenger Cars and Light Duty Trucks |
This bulletin is being revised to add the 1999 through 2005 model year. Please discard Corporate Bulletin Number 72-05-04.
The purpose of this bulletin is to provide retail and wholesale service personnel with guidelines for using the above subject labor operation.
In an effort the understand the windshield replacements, the following two-phase approval process is being implemented. We feel this approach will allow GM to be responsive to repair decisions on vehicles over 10,000 mi (16,000 km), while
providing you, our dealers, the empowerment to address customer needs on those cases requiring repairs early in the vehicle's life, under 10,000 mi (16,000 km).
Effective with repair order dated on or after September 1, 1997, dealers are to be guided by the following:
| • | Windshield replacement on vehicles under 10,000 mi (16,000 km) can only be made after service management inspection, review and approval. This approval must be noted on the repair order clearly identifying the defect and reason for
replacement. This comment must be submitted in the comment field of the claim for engineering review. |
| • | Windshield replacement on vehicles over 10,000 mi (16,000 km) can only be made after service management inspection, review and approval from the divisional service representative. Vehicles may be required to be held for wholesale inspection.
This approval must be noted on the repair order clearly identifying the defect and reason for replacement. This comment must be submitted in the comment field of the claim for engineering review. The claim will require wholesale authorization for payment. |
Additional Requirements
| • | Windshield replacement must be held for the normal parts retention period and the defect should be clearly identified on the glass by means of tape and/or a grease pencil. |
| • | Sublet windshield replacements, like other sublet repairs, are to be claimed for actual dealership cost less any discounts and/or allowances offered. Sublet repairs cannot exceed the normal allowance provided to the dealership had the repair been
completed in-house. Refer to the GM Policy and Procedures Manual for complete guidelines. |
Windshields damaged by normal wear, road hazards, vandalism, or other physical damage are not eligible for warranty coverage.
