CUSTOMER CONCERN NOT DUPLICATED/VERIFIED LABOR OPERATIONS (9995)
General Motors believes that indicating an attempted repair on the repair order
can be a deterrent to customer satisfaction in those cases where the customer concern
could not be duplicated/verified or when the condition is considered normal.
Guidelines for use of the 9995 Labor Operations:
| • | Customer Concern Not Duplicated/Verified labor operation numbers should
only be used in conjunction with a concern originating from a customer. |
| • | Labor operation number usage must be reviewed and approved by the Service
Manager at your dealership and so noted on the repair order prior to submission of
the claim. |
| | Customer Concern Not Duplicated/Verified labor operation numbers
should not be used in conjunction with a same group (i.e. N9995 with N1780) operation
on the same repair order. |
| • | Technicians should only use Customer Concern Not Duplicated/Verified labor
operation numbers if they are properly trained in the specific area and system(s)
being diagnosed. |
| | For those unique situations where additional time is
required for diagnosis, refer to the proper claims processing publications. |
