BLACK LABEL PARTS RETURN PROGRAM (PHASE-OUT)

SUBJECT: BLACK LABEL PARTS RETURN PROGRAM REPLACEMENT

This bulletin supersedes DSIB 89-1-23 which should be discarded.

Following are detailed procedures for Cadillac dealers to follow when returning parts under the new Corporate National Parts Return Program described in a Corporate dealer letter sent in March, 1991.

The Black Label Parts Return Program, first introduced to Cadillac dealers in November of 1984, will be terminated on April 1, 1991. This bulletin will cover phase-out of the Black Label Program and will introduce the new Corporate National Parts Return Program. Two major differences between the old and new programs are:

1. Shipment requests will be transmitted to you through the Dealer Communication System (DCS) instead of by mail.

2. Failed parts are to be shipped directly to the address provided in the Shipment Request. Fewer parts will be returned to Cadillac Headquarters.

PHASE-OUT OF EXISTING BLACK LABEL PARTS RETURN PROGRAM

Continue to follow the procedures outlined in DSIB 89-1-23 for all parts return requests you receive by mail which reference that DSIB. The last of these mailed requests should reach you some time in April, 1991.

NEW CORPORATE PARTS RETURN PROGRAM

SHIPMENT REQUESTS:

When parts are to be returned for product study, Cadillac or other GM divisions will generate shipment requests and transmit them to a DCS. Refer to Attachments A and B. Please note that shipment requests will be transmitted on an "as required" basis.

The shipment request will list specific claim cases for which parts and/or repair orders are to be returned. (NOTE: Each Labor Operation listed on a repair order constitutes a "case". Attachments A and B show two cases for Delco Electronics and one case for AC Rochester.) If there is a special note under the shipping address, ship only what the note indicates. When there is no special note, ship parts and copies of repair orders. The shipment request received by the DCS operator should be forwarded to the service and/or parts manager for handling.

RETURNING REQUESTED PARTS:

Make a legible copy of the repair order and enclose with any parts. Use the container from the new/replacement part for return of the failed part whenever possible. In all cases, parts should be drained and securely packaged to prevent damage and/or leakage.

Ship "prepaid" to the address listed on the shipment request using the least expensive method. Use UPS whenever possible, or motor freight as required. COD shipments will not be accepted. Use first class mail when only a copy of the repair order has been requested.

Black Labels may be used when the address listed on the Shipment Request is for Cadillac Headquarters. Black Labels are available free of charge from Helm, Inc.; P.O. Box 3617; Highland Park, MI 48203. Specify Item #H4138 when ordering.

To prevent misunderstandings when warranty parts are reviewed with zone personnel prior to scrapping, dealers are requested to document returned parts by attaching copies of the DCS credit memo and freight bill (or a copy of the shipment request) to the scrapping copy of the repair order.

CORE CHARGE PARTS:

Parts with a core charge may be requested and are to be returned. The core cost will be absorbed by the requesting GM division. Complete and attach the Core Information Tag (included with the new component) to the part being returned.

REIMBURSEMENT OF DEALER EXPENSE:

Dealer expenses which qualify for reimbursement are:

1. Prepaid shipping charges and any first class postage. 2. Administrative allowance for special handling: a. .2 hour (times warranty chassis rate) for each case involving parts. b. $2.50 for each case where only a copy of the repair order was returned. 3. Core charges. 4. Crating costs.

METHOD OF REIMBURSEMENT:

Complete a repair order and submit a special claim for each shipment to each location using the normal claim submission procedure and special Labor Operation Z7200. Copies of shipping expense invoices must be attached to the repair order as supporting documentation.

FIELD OF ENTRY ENTER -------------------- ------------------------------------------------ REPAIR ORDER NUMBER Shipment Repair Order Number.

REPAIR ORDER DATE Date of shipment.

VEHICLE I.D. NUMBER Enter the VIN from one of the cases listed on the shipment request.

MILES Enter mileage for the VIN from the shipment request.

TROUBLE CODE Enter the two position SOURCE CODE printed on the shipment request.

LABOR OPERATION Enter "Z7200".

OTHER HOURS Administrative allowance (only for cases involving parts) enter .2 hours times the number of cases in the shipment with parts.

NET-AMT Enter total amount of prepaid shipping charges, crating costs (if applicable), plus any core charges, plus any postage, plus any administrative allowance (multiply $2.50 times the number of cases) for cases where only a copy of the repair order was returned.

CLAIM TYPE Enter "F".

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.