LOCATING EXCHANGE CENTERS FOR INSTRUMENT CLUSTERS

SUBJECT: LOCATING EXCHANGE INSTRUMENT CLUSTERS

Beginning immediately AC-Delco will provide a service to help dealerships locate instrument cluster and display exchange parts. The service vall apply to the following Cadillac components:

- C-Car analog and digital clusters. - E/K IPC (digital cluster) - E/K CCDIC (climate control/driver information center) - Brougham 1990 and 1991 cluster

In the event that an exchange part is not available from the nearest AC-Delco Service Center listed in Cadillac Dealer Service Information Bulletin 91-I-1:

1. Have available the name and number of the AC-Delco shop which you initially contacted for parts. Only the shops listed in DSIB 91-I-1 will have exchange stock available.

2. Call (313) 974-0497 between the hours of 7:30 AM and 4:30 PM Eastern Daylight Time.

3. Advise the operator of the part name and number needed, the AC-Delco shop initially contacted, the dealership name, address, and telephone number.

4. The operator will locate the nearest Service Center with an available exchange unit and the Service Center will advise the dealer when delivery can be expected.

Please note that Cadillac warranty policy will provide for next day (premium) shipping in all cases. Make sure that the shop knows that next-day shipping is your preferred method of delivery.

This is a pilot program initiated in response to National Service Managers' Council and Cadillac Listening Post dealer concerns. If successful, the program could be rolled out to include all AC-Delco exchange items such as radios, SIR DERM, etc. Please assist us by using the procedures in DSIB 91-I-1 to locate parts before calling the AC-Delco assist line.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.