Information on Inappropriate Warranty Claims Submitted for Damaged Radios and Intrument Panel Clusters (IPC)

Radios and Instrument Panel Clusters (IPCs) have been returned to the Electronic Service Centers (ESCs) and Suppliers that have physical damage that makes root cause problem analysis difficult and the root cause impossible to determine. Many of these parts have been submitted for warranty reimbursement when it is obvious that the damage is not covered under the terms of the GM new vehicle warranty.

Bulletin #05-00-89-055B -- Warranty Administration-GM Dealer Empowerment Program and Goodwill Procedures provides additional information on dealer empowerment and goodwill claim submission.

The following illustrations show damaged components that should not be repaired under terms of the GM new vehicle warranty.

1. The illustration above shows an IPC with a cracked lens.



2. The illustration above shows a radio with a cracked display window.



3. The illustration above shows a radio with a cracked display window.



4. The illustration above shows a radio with damaged mounting tabs.



5. The illustration above shows a radio with chemical damage to the IPC lens.



6. The illustration above shows an IPC with a cracked lens.



7. The illustration above shows a navigation radio with a cracked display window.