Warranty Admin - ACDelco Remanufactured Transmissions

This bulletin cancels and supersedes Corporate Bulletin Number 72-05-02 (issued in August, 1997). Please discard Corporate Bulletin Number 72-05-02 (Section 5 -- Warranty Administration).

Important: "GM of Canada" and "IPC" Dealers are not authorized to utilize this service bulletin.

General Motors Service Parts Operations (GMSPO) previously announced the ACDelco® Remanufactured Transmission Program on April 18, 1997 in General Motors Parts Information Bulletin Number 97-157. ACDelco® Remanufactured Transmissions are offered with domestic coverage for GM, Ford, and Chrysler applications and coverage currently supporting 1982-1996 model years.

ACDelco® Remanufactured Transmissions are intended solely for the retail (customer pay) market and are not to be used for new vehicle warranty repair or policy adjustments. It is important to outline the policy regarding proper claim submission procedures which are unique to ACDelco® Remanufactured Transmissions. Lack of immediate availability of an acceptable service replacement transmission is not a good business reason to authorize the use of an ACDelco® Remanufactured Transmission for a warranty or policy repair.

Warranty Coverage

ACDelco® Remanufactured Transmissions are covered by a 24 month/24,000 mile consumer limited replacement parts warranty (whichever occurs first) for passenger car and light duty truck applications. For medium duty trucks with gross vehicle weight (GVW) over 16,000 lbs and taxi and police car applications, the coverage is limited to 12 months or 12,000 miles (whichever occurs first). This warranty covers the cost of parts and labor and begins on the date/mileage of retail purchase. This warranty coverage continues to apply to subsequent owners provided the original owner's repair order or sales slip is submitted with a copy of the original owner's Warranty Registration Form when repairs are requested.

This warranty provides for independent repair facilities to perform warranty repairs on failed ACDelco® Remanufactured Transmissions. However, independent repair facilities who purchase ACDelco® Remanufactured Transmissions from a GM dealer must obtain authorization from the dealer to do the work under sublet from the dealer. (Refer to the consumer warranty statement in the GM Service Policies and Procedures Manual Article 1.1.)

New Warranty Registration

ACDelco® has implemented a Powertrain Warranty Registration process for ACDelco® remanufactured engines and transmissions. This registration process will provide better tracking of our vehicle owner base and improved customer warranty support.

The Powertrain Warranty Registration Form, WA-39A, is now included with all ACDelco® engines and transmissions being shipped. This form is triplicate on carbonless paper. One copy is for the vehicle owner, a second is for the installing facility and the third copy is for the ACDelco® Powertrain Registration Center. The Registration Center copy is a pre-addressed, postage paid mailer.

The installation facility will be responsible for completion and proper handling of the Powertrain Warranty Registration Form. The installation facility should present the customer the completed warranty registration form, as well as a copy of the repair order, in a specially provided vinyl envelope (WA-39ENV). Finally, the ACDelco® copy of the Powertrain Registration Form should be mailed promptly to the Powertrain Registration Center for processing. Upon receipt, ACDelco® will confirm the warranty registration by mailing the consumer a thank you letter.

Additional quantities of the ACDelco® Powertrain Warranty Registration Form, WA-39A, are available through Vispac by calling 1-734-266-5018.

Warranty Claim Submission Procedures

All repairs or replacement of the ACDelco® transmission must be PRE-APPROVED through the ACDelco® Powertrain Center on 1-800-ACDelco® (1-800-223-3526). The hours of operation are Monday through Friday (except holidays) from 8:00 a.m. to 6:30 p.m. EST. The Powertrain Center will reach an agreement with dealership personnel regarding the appropriate repair, answer any technical questions and will provide you with a warranty claim tracking number which will be REQUIRED in the comments section of the DCS warranty claim input screen. Any claims which fail to have this required documentation may be subject to future adjustment.

Effective June 30, 2000, WINS will restrict payment of all ACDelco® transmission claims that have not been pre-authorized through the 1-800-ACDelco® Powertrain Center (1-800-223-3526). Any claims which fail to have the required pre-authorization will return with either of the following error messages:

In the event you receive one of these error messages on an ACDelco® transmission warranty claim, contact 1-800-ACDelco® immediately for assistance.

In order to provide you with quality service, the ACDelco® Powertrain Center requests the following information be available prior to contacting 1-800-ACDelco®:

After obtaining pre-approval from the ACDelco® Powertrain Center and repairs have been completed, using the normal DCS warranty claim submission application, the following details must be entered for warranty claim reimbursement consideration:

Important: Core credit will be issued by the GMSPO PDC and must not be a part of the warranty claim. Refer to the General Motors Parts Information Bulletin #97-170 for complete core return instructions.

The ACDelco® Powertrain Center will assist in the following areas: