NEW WARRANTY CLAIM- 'FAILURE' CODES

In order to provide more meaningful product information on warranty claims, effective July, 1990, changes will start taking place in the Warranty Claims Submission Application process. The changes are the result of a study which concluded the necessity of more accurate identification of warranty repairs (i.e., the complaint, cause, and correction) in order to improve the root cause analysis process.

The first change is to more specifically identify the cause of the problem that resulted in a warranty repair. To do this, new Failure (Trouble) Codes have been developed that will further enhance the analysis aspect of our products' performance. These new Failure Codes are designed to be much more specif ic and will more accurately describe the real cause behind the customer's complaint. The codes will be used Corporate-wide by all GM dealers and divisions.

Attached is a list of these new Failure Codes. This list supersedes Failure Codes published in Section A of all previous Cadillac Labor Time Guides and will be incorporated in the next Labor Time Guide revision scheduled for release in July. Copies should be made for your personnel (claims administrator, technicians, etc.) who are involved in warranty repairs and/or claims submissions.

Implementation of these new Failure Codes will be effective for all claims submitted on or after July 2, 1990.

We are taking these steps to become more "customer driven" and to enhance our ability to identify and correct the areas of concern on our products' performance. Your support of our efforts in this important step to better address our product quality, the vitally important CSI issue, and to continue to improve customer loyalty to Cadillac products and your dealership.

FAILURE CODES

CODE CAUSE OF FAILURE CODE CAUSE OF FAILURE

1A BENT 4A SCORED 1B BINDS 4B SCRATCHED 1C BOTTOMS OUT 4C SEIZED 1D BROKEN 4D SHEARED 1E BURNED 4E SHIFTS HARD 1F CARBON DEPOSIT 4F SLIPS 1G CHIPPED 4G STRIPPED 1H CLOGGED OR RESTRICTED 4H TORN 1I COLLAPSED 4J TRIM-DISCOLORED 1K CRACKED 4K TRIM-SEPARATED/SPLIT 1L CUT 4L VIBRATES/SHUDDERS 1M DENTED 4M WANDERS 1N DISENGAGES 4N WARPED/WAVY 1P DISCHARGED 4P WATER LEAK 1R DOES NOT MATCH 40 WEAK 1S DOES NOT SEAT 4R WELD BROKEN 1T EXCESSIVE EFFORT-WORKS HARD 4S WELD OMITTED OR POOR WELD 1W EXCESSIVE PLAY 4T WILL NOT ENGAGE 1X FLUTTER 4V WIND NOISE 1Y FOREIGN MATERIAL 4W WON'T MAINTAIN ADJUSTMENT 1Z FUMES 4X WORN 4Y WRINKLED 4Z WRONG PART 2A GLASS-POOR VISION/DISTORTION 2B GLASS-SPOTTED/STAINED/WATER MARKS 2C GLAZED 5A ACID RAIN/CHEMICAL FALLOUT 2D HARSH 5B BLISTERED 2E IMPROPER CLEARANCE-EXCESSIVE 5C CHROME PLATING DEFECTIVE 2F IMPROPER CLEARANCE-TOO TIGHT 5D DENT/OUT DING 2G IMPROPERLY CUT 5E DIRT IN PAINT 2H IMPROPERLY INSTALLED 5F OVERSPRAY 2J IMPROPERLY PADDED 5G PAINT-CRAZING,CRACKING,CHALKING 2K IMPROPERLY SEALED 5H PAINT-CHIPPED 2L INCORRECT PRESSURE 5I PAINT-DISCOLORED/OFF COLOR 2M INSUFFICIENT FLUID 5K PAINT-ORANGE PEEL 2N INSUFFICIENT LUBRICATION 5L PAINT PEELING-BTWN B.C. & C.COAT 2P INSUFFICIENT SEALANT 5M PAINT PEELING-BTWN B.C. & PRIMER 2R INTERMITTENT OPERATION 5N PAINT-PITTED 2S KINKED 5P PAINT-POOR REPAIR 2T LEAKS 5R PAINT-PRIMER SHOWS THROUGH 2W LOOSE 5S PAINT-RUNS/SAGS 2X LOW PEDAL 5T POOR METAL FINISH 2Y RATTLE 5W RUSTED OR CORRODED 2Z SQUEAK 5X SCRATCHES-DEEP 5Y SCRATCHES-FINE 5Z SWIRLS/BUFF MARKS 3A MISADJUSTED 3B MISALIGNED 3C MISROUTED 6A BLOWS FUSE 3D MISSING 6B COMPONENT-GROUND 3E NOISY 6C COMPONENT-INOPERATIVE 3F NOT CONNECTED 6D COMPONENT-INTERMITTENT 3G NOT DRILLED 6E COMPONENT-MISSING 3H ODOR 6F COMPONENT-OPEN 3I OUT OF ALIGNMENT 6G COMPONENT-SHORTED 3K OUT OF BALANCE 6H CONNECTOR-BENT/DAMAGED 3L OUT OF CALIBRATION 6J CONNECTOR-CORRODED 3M OUT OF ROUND 6K CONNECTOR-INOPERATIVE 3N POOR MACHINING 6L CONNECTOR-MISSING 3P POOR RELEASE 6M CONNECTOR-DISCONNECTED 3R POROSITY 6N CONNECTOR-PARTIALLY CONNECTED 3S PULLS/GRABS 6P CONNECTOR-SEAL DAMAGED 3T PULSATES 6R LAMP (BULB)-IMPROPERLY INSTALLED 3W PUNCTURED 6S LAMP (BULB)-DEFECTIVE 3X REGISTERS INCORRECTLY 6T LAMP-CONTAINS MOISTURE 3Y RETURNABILITY 6W SOCKET-BROKEN 3Z RUPTURED 6X SOCKET-CORRODED 6Y SOCKET-OPEN 6Z SOCKET-SHORTED

7A SOCKET/LAMP-DISCONNECTED 7B TERMINAL-BACKED OUT OF CONNECTOR 7C TERMINAL-BENT/DAMAGED 7D TERMINAL-CORRODED 7E TERMINAL-CRIMPED OVER INSULATION 7F TERMINAL-NOT CRIMPED/SOLDERED 7G WIRE OVERHEATED-EXTERNAL HEAT 7H WIRE OVERHEATED-INTERNAL HEAT 7J WIRE-CHAFFED 7K WIRE-CROSSED IN CONNECTOR 7L WIRE-CUT OR BROKEN 7M WIRE-MISROUTED 7N WIRE-MISSING 7P WIRE-NOT LONG ENOUGH 7R WIRE-PINCHED 7S WIRE-RING TERMINAL DISCONNECTED 7T WIRE-RING TERMINAL LOOSE

8A BACKFIRES 8B CUTS OUT 8C DETONATION 8D DIESELING 8E FAILED EMISSIONS 8F FLOODS 8G HESITATES-COLD ENGINE 8H HESITATES-HOT ENGINE 8I MISSES 8K OVERHEATS 8L POOR OIL MILEAGE 8M POOR GASOLINE MILEAGE 8N POOR PERFORMANCE/ACCELERATION 8P POOR START-COLD ENGINE 8O POOR START-HOT ENGINE 8R ROUGH IDLE-COLD ENGINE 8S ROUGH IDLE-HOT ENGINE 8T SLUGGISH 8W STALLS-COLD ENGINE 8X STALLS-HOT ENGINE 8Y SURGE

88 EXTENDED SERVICE PARTS WARRANTY 92 TECHNICAL SERVICE BULLETIN 95 SPECIAL POLICY 96 CAMPAIGN 99 NEW VEHICLE/PRE-DELIVERY INSPECTION

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.