These two labor operations are for claiming "Labor Only" when addressing Electrical and Powertrain Control issues.

N9999 -- Electrical Controls -- Labor Only (Comment Required -- Describing Corrective Action)

J9999 -- Powertrain Controls -- Labor Only (Comment Required -- Describing Corrective Action)

These labor operations should be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as Regular Labor Hours.

Example:

A customer brings in their vehicle for the complaint of the seat losing it's memory. Technician diagnoses the memory seat system and is unable to root-cause any failure. The technician disconnects the power to the memory seat module, "resetting" the module. "Resetting" the module corrects the customer's concern.

A warranty claim should be filed using labor operation N9999. "Disconnected memory seat module connector for 30 seconds, then reconnected" is entered in the Comment field of the warranty claim.

As in the above example, N9999 and J9999 should be used anytime any module has encountered a software "anomaly" in which the corrective action is to "reset" the module by disconnecting power to the module.

Also, N9999 and J9999 should be used in instances when it is discovered previous repairs made at a different dealer, have included a replacement of a particular module and the set-up of that module was not completed.

When submitting N9999 or J9999, a full detail comment describing the corrective action that was performed, is required in the Comment portion of the claim. Claims that do not include an appropriate comment will be subject to audit and subsequent debit.

These labor operations may not be used in conjunction with another labor operation for the same customer concern.