CAMPAIGN: REMOTE KEYLESS ENTRY SYS. RANDOM ACT. OF DOOR MTRS.. Buick Century 1992

SUBJECT:CERTAIN 1992 CENTURY STATION WAGONS DATE: MAY 6, 1992 WITH REMOTE KEYLESS ENTRY SYSTEM (RPO AUO) CAMPAIGN 92-C-10 BUICK 92-C-06 OLDSMOBILE

TO: AFFECTED BUICK DEALERS AS INDICATED

IN VEHICLES INVOLVED SECTION (VIA DCS) ALL ASST. ZONE MANAGERS-SERVICE/BRANCH MANAGERS (VIA DISOSS)

ATTN: DEALER PRINCIPAL AND SERVICE MANAGER IMPORTANT INFORMATION - DELIVER IMMEDIATELY

THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, AS AMENDED, PROVIDES THAT EACH VEHICLE, WHICH IS SUBJECT TO A RECALL CAMPAIGN OF THIS TYPE, MUST BE ADEQUATELY REPAIRED WITHIN A REASONABLE TIME AFTER THE OWNER HAS TENDERED IT FOR REPAIR. A FAILURE TO REPAIR WITHIN SIXTY (60) DAYS AFTER TENDER OF A VEHICLE IS PRIMA FACIE EVIDENCE OF FAILURE TO REPAIR WITHIN A REASONABLE TIME.

IF THE CONDITION IS NOT ADEQUATELY REPAIRED WITHIN A REASONABLE TIME, THE OWNER MAY BE ENTITLED TO AN IDENTICAL OR REASONABLY EQUIVALENT VEHICLE AT NO CHARGE, OR TO A REFUND OF THE PURCHASE PRICE LESS A REASONABLE ALLOWANCE FOR DEPRECIATION.

TO AVOID HAVING TO PROVIDE THESE BURDENSOME SOLUTIONS, EVERY EFFORT MUST BE MADE TO PROMPTLY SCHEDULE AN APPOINTMENT WITH EACH OWNER AND TO REPAIR THEIR VEHICLE AS SOON AS POSSIBLE. AS YOU WILL SEE IN READING THE COPY OF THE LETTER THAT IS BEING SENT TO OWNERS, THE OWNERS ARE BEING INSTRUCTED TO CONTACT THE BUICK CUSTOMER ASSISTANCE CENTER IF THEIR DEALER DOES NOT REMEDY THE CONDITION WITHIN FIVE (5) DAYS OF THE MUTUALLY-AGREED-UPON SERVICE DATE. IF THE CONDITION IS NOT REMEDIED WITHIN A REASONABLE TIME, THEY ARE INSTRUCTED ON HOW TO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION.

DEFECT INVOLVED

GENERAL MOTORS HAS DETERMINED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 1992 BUICK CENTURY STATION WAGONS EQUIPPED WITH REMOTE KEYLESS ENTRY SYSTEMS. SOME OF THESE VEHICLES HAVE A REMOTE KEYLESS ENTRY RECEIVER INSTALLED WHICH WILL CAUSE RANDOM ACTUATION OF INTERIOR LAMPS AND/OR DOOR LOCK OR TAILGATE RELEASE MOTORS. THIS ACTUATION MAY OCCUR WHILE THE VEHICLE IS IN USE OR LEFT UNATTENDED. IF THE TAILGATE RELEASE WERE TO ACTUATE WHILE THE VEHICLE WAS IN MOTION, THE TAILGATE COULD RAISE, AND AN UNBELTED OCCUPANT IN THE REARMOST (THIRD) SEAT COULD FALL OUT OF THE VEHICLE RESULTING IN INJURY.

TO PREVENT THIS CONDITION FROM OCCURRING, DEALERS ARE TO REPLACE THE REMOTE KEYLESS ENTRY RECEIVER WITH AN IMPROVED RECEIVER.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1992 BUICK CENTURY STATION WAGONS EQUIPPED WITH REMOTE KEYLESS ENTRY SYSTEM (RPO AUO). THE SPECIFIC VEHICLES AND((DEA WERE SHIPPED TO ARE INDICATED BELOW:

BUICK DEALER CODE VIN

16-002 1G4AH84N5N6456531 33-725 1G4AH84N3N6456866 35-240 1G4AH84N0N6456596 35-490 1G4AH84N0N6456064 35-635 1G4AH84N3N6455989 37-297 1G4AH84N6N6456120 37-582 1G4AL84N0N6456306 39-245 1G4AL84N9N6456370 39-435 1G4AH84N3N6456155 41-676 1G4AH84N4N6456469 43-565 1G4AH84N1N6456784 50-248 1G4AL84N3N6455974 50-911 1G4AL84N7N6456559

OLDSMOBILE

03233 N6391660 02170 N6391674 16336 N6391704 02820 N6391710 06651 N6391752 15875 N6391799 26424 N6391829 07876 N6391877 16829 N6391891 04444 N6391949 02780 N6391954 26424 N6392020 26330 N6392104 01358 N6392111 26796 N6392131 16840 N6392213 18276 N6392232 02662 N6392388 02780 N6392512 15590 N6392606

INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER COMPUTER LISTINGS. COMPUTER LISTINGS, CONTAINING THE COMPLETE VEHICLE IDENTIFICATION NUMBER, OWNER NAME AND ADDRESS DATA, WILL BE FURNISHED TO INVOLVED DEALERS WITH A PAPER COPY OF THE DCS CAMPAIGN BULLETIN. OWNER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW UP WITH OWNERS INVOLVED IN THIS CAMPAIGN.

THESE LISTINGS MAY CONTAIN OWNER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.

OWNER NOTIFICATION

DCS MESSAGE 92-16, DATED APRIL 9, 1992, WAS SENT TO AFFECTED BUICK DEALERS WITH INSTRUCTIONS TO HOLD SUSPECT VEHICLES. THE CAMPAIGN SERVICE PROCEDURE MUST BE PERFORMED BEFORE OWNERS TAKE POSSESSION OF THESE VEHICLES. COMPLETION OF THIS CAMPAIGN LIFTS HOLD PLACED BY DCS 92-16.

IN THE RARE EVENT THAT INVOLVED VEHICLES WERE SOLD PRIOR TO RECEIPT OF DCS 92-16, OWNERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY BUICK MOTOR DIVISION. (SEE COPY OF OWNER LETTER INCLUDED WITH THIS DCS.)

DEALER CAMPAIGN RESPONSIBILITY

ALL UNSOLD NEW VEHICLES IN DEALERS' POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE OWNERS TAKE POSSESSION OF THESE VEHICLES.

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO OWNERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.

OWNERS OF VEHICLES, RECENTLY SOLD FROM YOUR NEW VEHICLE INVENTORY, ARE TO BE CONTACTED BY THE DEALER AND ARRANGEMENTS MADE TO MAKE THE REQUIRED CORRECTION, ACCORDING TO INSTRUCTIONS CONTAINED IN THIS BULLETIN.

IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN IS TAKEN INTO YOUR NEW OR USED VEHICLE INVENTORY, OR IT IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.((PARTS INFORMATION

REPLACEMENT REMOTE KEYLESS ENTRY RECEIVER ASSEMBLIES REQUIRED TO COMPLETE THIS CAMPAIGN ARE BEING SENT TO DEALERS BY BUICK MOTOR DIVISION ON A NO-CHARGE BASIS. WHENEVER POSSIBLE, THESE PARTS WILL BE SENT OVERNIGHT EXPRESS AND SHOULD ARRIVE AT YOUR DEALERSHIP BY MAY 8, 1992. YOUR APPROPRIATE ZONE/BRANCH CONTACT PERSONNEL CAN FOLLOW UP IF YOU REQUIRE A RECEIVER ASSEMBLY AND HAVE NOT RECEIVED IT BY MAY 11, 1992.

SERVICE PROCEDURE

1. REMOVE REMOTE KEYLESS ENTRY RECEIVER (MODULE) ASSEMBLY AND INSTALL NEW RECEIVER FOLLOWING INSTRUCTIONS IN SECTIONS 9K (FOR REPLACEMENT PROCEDURE FOR STATION WAGONS) AND 8A (FOR ELECTRICAL DIAGRAMS AND COMPONENT LOCATIONS) OF THE 1992 CENTURY SERVICE MANUAL.

2. INSTALL "CAMPAIGN IDENTIFICATION LABEL."

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE, CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN, WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL." EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER (92-C-10), FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE, AND THE DATE THE VEHICLE WAS CAMPAIGNED. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL-POINT PEN.

EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN FOR PERIODIC SERVICING BY THE OWNER. ADDITIONAL "CAMPAIGN IDENTIFICATION LABELS" CAN BE OBTAINED FROM D.A.C.

APPLY "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.

DISPOSITION OF REPLACED PARTS

REPLACED PARTS MUST BE HELD FOR DISPOSITION BY BUICK ZONE/BRANCH CONTACT PERSONNEL. PARTS MUST HAVE A CLAIM TAG ATTACHED SHOWING THE REPAIR ORDER AND THE VEHICLE IDENTIFICATION NUMBER OF THE VEHICLE FROM WHICH THEY WERE REMOVED.

WARRANTY INFORMATION

SUBLET PART FAILED PART FAILURE LABOR LABOR OTHER DLR OPER. COUNT PART NO. ALLOW. CODE OP. NO. HOURS HOURS MTL. TWG.

O REPLACE REMOTE KEYLESS ENTRY RECEIVER ASSEMBLY

-- -- -- -- 96 V7470 0.5 *0.1 **$22.68

* CAMPAIGN ADMINISTRATIVE ALLOWANCE

** THE $22.68, IDENTIFIED IN THE "SUBLET DLR MTL TWG" COLUMN, REPRESENTS 30% OF GMSPO DEALER NET PRICE FOR THE REMOTE KEYLESS ENTRY RECEIVER ASSEMBLY (P/N 10098683) SHIPPED DIRECTLY TO DEALERS, AT NO CHARGE, FROM BUICK MOTOR DIVISION.

DEALERS SHOULD CONTACT THEIR ZONE/BRANCH TO REQUEST INTEREST REFUND FOR FLOOR PLAN WHILE THESE VEHICLES WERE ON HOLD PER DCS 92-16, IF APPLICABLE.

DEAR BUICK CENTURY STATION WAGON OWNER:((THIS NOTICE IS SENT TO YOU IN ACCORDANC E WITH THE REQUIREMENTS OF THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT.

REASON FOR THIS RECALL

WHAT WE WILL DO

TO PREVENT THIS CONDITION FROM OCCURRING, DEALERS ARE TO REPLACE THE REMOTE KEYLESS ENTRY RECEIVER WITH AN IMPROVED RECEIVER. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.

WHAT YOU SHOULD DO

PLEASE CONTACT THE BUICK DEALER FROM WHICH YOU BOUGHT YOUR VEHICLE AS SOON AS POSSIBLE TO ARRANGE A SERVICE DATE. INSTRUCTIONS AND PARTS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO THIS DEALER FOR YOUR VEHICLE. THE LABOR TIME NECESSARY TO PERFORM THIS SERVICE CORRECTION IS APPROXIMATELY 30 MINUTES. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH ADDITIONAL TIME WILL BE NEEDED TO SCHEDULE AND PROCESS YOUR VEHICLE. BE SURE TO TAKE BOTH KEYLESS ENTRY TRANSMITTERS INTO THE DEALER FOR RECODING WHEN THIS SERVICE IS TO BE PERFORMED.

YOUR BUICK DEALER IS BEST EQUIPPED TO OBTAIN PARTS AND PROVIDE SERVICE TO ENSURE THAT YOUR VEHICLE IS CORRECTED AS PROMPTLY AS POSSIBLE. IF, HOWEVER, YOU TAKE YOUR VEHICLE TO YOUR DEALER ON THE AGREED SERVICE DATE, AND THEY DO NOT REMEDY THIS CONDITION ON THAT DATE OR WITHIN FIVE (5) DAYS, WE RECOMMEND YOU CONTACT THE BUICK CUSTOMER ASSISTANCE CENTER BY CALLING 1-800-521-7300.

IF, AFTER CONTACTING YOUR DEALER AND THE CUSTOMER ASSISTANCE CENTER, YOU ARE STILL NOT SATISFIED THAT WE HAVE DONE OUR BEST TO REMEDY THIS CONDITION WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY WISH TO WRITE THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, 400 SEVENTH STREET, S.W., WASHINGTON, D.C. 20590 OR CALL 1-800-424-9393. (WASHINGTON D.C. RESIDENTS USE 366-0123.)

THE ENCLOSED OWNER-REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU HAVE SOLD OR TRADED YOUR VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE-PAID REPLY CARD AND RETURN IT TO US.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR SAFETY AND CONTINUED SATISFACTION WITH OUR PRODUCTS. BUICK MOTOR DIVISION GENERAL MOTORS CORPORATION

ENCLOSURES 92-C-10

CC: R. E. COLETTA ASST. GENERAL SALES MANAGERS ZONE MANAGERS ASST. ZONE MANAGERS-SALES(( CAR DISTRIBUTORS MANAGERS-ZONE SERVICE OPERATIONS FIELD SERVICE ENGINEERS DISTRICT SALES/SERVICE MANAGERS D.A.C. ALL AREA MKT. & BUS. DEV. MANAGERS GM TRAINING CENTERS H. O. SALES/SERVICE DEPT. HEADS TAC-SERVICE ENGINEERS RESIDENT SERVICE ENGINEERS M. A. GRADY R. E. NORRIS

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.